Home › Forums › WoodMart support forum › Icons displayed twice for guests (Quick View, Wishlist & Mobile Menu)

Icons displayed twice for guests (Quick View, Wishlist & Mobile Menu)

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #731246

    4uniquedogs
    Participant

    Here is the English translation of your text:

    —

    I’m having an issue in WoodMart with the icons for the quick view, the wishlist, and the close button in the mobile menu.
    As you can see in the screenshot, the icons are displayed twice. I don’t know where this is coming from, and I can’t figure out what’s causing it.
    The icons are only doubled when visiting the shop as a guest. When I am logged in as an administrator, the icons look the way they are supposed to.

    In the mobile menu, the close button is doubled. And in the mobile view, the icons for the wishlist etc. are also doubled.
    *Correction:* But here too, only when I am logged in as admin… Wait, actually: it happens when logged in as admin? (Note: In your second paragraph, you wrote “when logged in as admin”, but in the last sentence you wrote: “It only happens when you come to the site as a guest.” — *Please let me know if you’d like me to adjust any specific phrasing regarding guest vs. admin!*)

    If a customer is logged in, the display of the icons is also correct. It only happens when visiting the page as a guest.

    Attachments:
    You must be logged in to view attached files.
    #731254

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for the details. The icons look right when you’re logged in and are doubled for guests. That usually means the problem comes from caching or CSS/JS optimization. Most caching and optimization plugins only serve cached and optimized files to visitors who aren’t logged in. Logged-in users get the original files, which is why administrators and logged-in customers see the correct icons.

    Please try the following:

    – Clear all caches: your caching or optimization plugin, any server-side cache, any CDN (for example, Cloudflare) and your browser cache. Then check the site as a guest in a private/incognito window.

    – If the icons are still doubled, temporarily turn off the CSS and JS optimization options in your caching plugin, such as combining, minifying, deferring or “remove unused CSS”. Clear the cache again and recheck.

    – If that doesn’t help, test for a plugin conflict. Deactivate all third-party plugins and keep only the plugins the theme requires. If the problem goes away, reactivate the plugins one by one to find the one causing it.

    If the issue still remains, let us know I will further check on your site and give you a possible solution.

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)