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WoodMart 8.6.7 update fails with Unauthorized despite active license

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  • November 13, 2026 at 11:23 am #731808

    rossen.vatev
    Participant

    Hello XTemos Support,

    I purchased WoodMart through ThemeForest, and my support is currently active.

    My production website is running WoodMart 8.6.6, and I am trying to update it to version 8.6.7.

    The WoodMart dashboard confirms that the theme license is activated.

    All previous WoodMart updates have worked successfully on my production website. I have not made any changes to the website, license activation, domain configuration, or staging environment that could explain this issue.

    However, when attempting to update to version 8.6.7, I receive the following error:

    Download failed: Unauthorized

    In my XTemos account, under “Domains activated”, only my staging domain is listed, even though automatic updates have previously worked on my production website without any problems.

    Could you please investigate whether this is related to the download authorization token, license synchronization, or your update server?

    Please advise how to resolve the issue without deactivating the existing license.

    Thank you for your assistance.

    November 13, 2026 at 2:02 pm #731815

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please try refreshing the license activation on your production website:

    1. Navigate to Dashboard > WoodMart > Theme License and click Deactivate theme.
    2. Navigate to Dashboard > Updates and click Check Again.
    3. Return to WoodMart > Theme License and activate the theme again using your existing purchase code. Make sure the Development domain option is unchecked, as this is your live website.
    4. Log in to your https://xtemos.com/my-account/ and check whether your production domain now appears under Domains activated.
    5. Go back to Dashboard > Updates, click Check Again, and try updating WoodMart to version 8.6.7.

    Please note that deactivating and reactivating the theme does not require a new purchase code or a new license. It refreshes the activation for the current domain. Your existing theme settings and website content will remain intact.

    One purchase code supports one production domain and one development/staging domain for the same project. Your staging activation should therefore be able to remain active as well.

    Alternative: If you prefer not to change the license activation right now, you can download the latest WoodMart package from your ThemeForest account and update the theme manually by following this guide:
    https://woodmarttheme.com/docs/update-the-theme/

    If the issue persists after refreshing the activation, please let us know and share a screenshot of the error so we can investigate the activation issue further.

    Best Regards

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