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September 14, 2019 at 8:41 pm
#143941
Elise Noromit
Member
Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check. If you cannot do it on the live site, restore the site from the backup while we are investigating the reason and move your cloned site to some staging platform where we can test.
Best Regards