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July 9, 2021 at 12:20 pm
#305626
Elise Noromit
Member
Hello,
Please, provide your site admin access as well as FTP to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.
Best Regards