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August 18, 2021 at 8:46 pm
#313195
Elise Noromit
Member
Hello,
Thank you for choosing our theme and contacting us.
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Child theme
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access inserting into the private content area; confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes.
Best Regards