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Elise Noromit
Hello,
Thank you very much for choosing our theme and for contacting us.
Did you install the theme on a net WordPress or existing site? If it was the existing site, please restore the site from the backup and insert the credentials into the Private content below the message area, I will help to install it.
If it was net WordPress installation, please check HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.
In addition, contact the host support and ask them to disable security mode.
If you need any help, feel free to contact us.
Best Regards