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November 18, 2021 at 9:33 am
#332766
Elise Noromit
Member
Hello,
Please provide the product URL and describe the steps to reproduce the problems.
We will need your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards