Reply To: Error

#justsharing

It was a grave mistake that we updated.

1. We lost our custom css
2. code snippets were lost.
3. There are still two woodmart theme which creates confusion. Why can’t we delete one. Is there a way to check which one was installed earlier. The older installation needs to be deleted.
4. The pages seems to be entirely disturbed.
5. After the update, you did not activated the plugin and nor informed us to activate. That caused business loss of 14+ hours.

Things never came out bad with Woodmart and I can say because I own seven licenses. Can something be done here with better clarity and communication?