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#425110

Hello,

Sorry to say but it seems that you forgot to attach the Images or Video in your Topic Response.

Kindly, check and attach them so that we can better understand and assist you accordingly.

Also, please take complete Backup of your Site too, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards