Reply To: Theme settings / specific pages unresponsive after updating server to PHP 8.1

Hi, Elise

Thanks for your reply!

Sorry for the inaccuracy, but please note that we upgraded from PHP 7.3, not 7.4! Because your suggested PHP 8.1.13 is not a version that our server host offers by default, I reached out to their support team about this issue. They confirmed to me that version 7.3 is getting deprecated, not 7.4 and that it was safe to downgrade from 8.1 to 7.4 if it would solve any issues.

We tested it out and it seems to have resolved the unresponsive theme settings panel in /wp-admin, but problems with some of the product pages still persist. We tried deactivating all the plugins except for those required by WoodMart and the pages were still unresponsive. Checking out the inspector console in Chrome shows a lot of JavaScript errors, that are not there on pages that load normally. When activating a default theme, everything was working fine, so we have concluded that it’s a problem with WoodMart.

I have added a transcript of my conversation with our server host about this issue with the information we concluded. I have also provided you with temporary login credentials for our store.

Hope you’re able to investigate and help us solve this issue. Let me know if you need any additional details from our side.