Reply To: Tiles responsiveness issue

Hello,

As you mentioned that switching to Parent Theme makes the issue resolve for you, then it means that there is some Customization at your Child Theme which is causing this conflict. So, you need to reconsider that.

Further, under the Elementor editor some of the options related to elements like Promo Banners too are available to configure for different viewports too: https://snipboard.io/mopzXU.jpg

So, you can check that and try adjusting them (if applicable).

Best Regards