Reply To: Problem with frequently both together

Hello,

@alex.l:

Did you try out the debugging process told earlier in the conversation on your Site too in this regard?

If yes and still facing issue then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards