Reply To: MAYDAY – Did Woodmart update and site crashed

Hi Artem –

Sorry for the delay in responding but it is a busy time of year.

In order to fix the above issue, we had to turn off the child theme entirely, and activate the parent theme.

As I stated above, you were the person who told us to load a child theme in the first place, because you said future updates wouldn’t affect our custom code, if we had that code in the child theme.

Now you are saying that you can’t guarantee that updates won’t affect the child theme?!

Then what is the point of having a child theme anyway?

Our website crashed on the last update and the only workaround was to bypass the child theme entirely.

Theme updates should not be causing these kinds of problems, in any kind of scenario.

Now, there is another update and I am afraid to update because who knows what will happen now?

Any code that we had in the Child theme was code that you gave us, to fix all issues we had when designing our site.

So, again, why are we losing all of this with new updates?

Mj