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accept cookie

Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • #385293

    enganas17
    Participant

    Hi,

    why every time I get a notification to accept the cookie,
    I already accepted it and it is enough one time to accept it,

    but as I said every couple of days I get the same cookie notification

    #385395

    Hello,

    It seems that you are visiting the page after clearing the cache. Because once you close it should not display for you.

    Best Regards

    #385398

    enganas17
    Participant

    No, I didn’t clear the cache, that’s why am asking,
    just visit my site after a couple of days, then the cookie notification and subscription form appear again

    #385575

    Hello,

    Please Go to Theme Settings >> General >> Cookie Law info and make sure that you haven’t increased the version by default its 1.

    Screenshot: https://gyazo.com/067032e9d5ca2f852b1b3a7bff47640a

    Best Regards

    #385628

    enganas17
    Participant

    I know that and it already defaults its 1
    That’s why am asking,
    you can check the attachment

    Attachments:
    You must be logged in to view attached files.
    #386002

    enganas17
    Participant

    !

    #386024

    Hello,

    We are testing the issue with the cookie law info and will get back to you after 2 days if it appears back.

    Best Regards

    #386025

    enganas17
    Participant

    okay thanks

    #386425

    Hello,

    I have visited your website again after some days and we clicked on accept cookies 2 days before and the cookie law info is not appearing again on our side.

    Best Regards

    #386538

    enganas17
    Participant

    you can check also later, as it happened

    #386589

    Hello,

    Ok we will reply to you if we see the popup back on your site.

    Best Regards

    #387284

    enganas17
    Participant

    This happened today,
    Check the attachment

    Attachments:
    You must be logged in to view attached files.
    #387416

    Hello,

    Sorry but I am still unable to see that popup on my side.

    Best Regards

    #387535

    enganas17
    Participant

    I showed you on my side

    #387678

    Hello,

    As we have tested on a regular basis the cookie popup is not appearing for us since we have accepted it.

    Best Regards

    #387775

    enganas17
    Participant

    so what do you think this issue happened ! on our side every couple of days

    #387828

    Hello,

    As we mentioned, we are not able to see the issue. Please try changing your browser.

    Best Regards

    #387908

    enganas17
    Participant

    I use safari browser on the iPhone

    #388657

    Artem Temos
    Keymaster

    Hello,

    We visited your website with Safari on iPhone two days ago and closed the cookie popup. And it doesn’t appear again today. We will check tomorrow also and let you know.

    Kind Regards

    #388760

    enganas17
    Participant

    thanks

    #389307

    Artem Temos
    Keymaster

    Hello,

    We visited your website today and still don’t see the popup. Maybe you see it constantly because you clear cookies in your browser.

    Kind Regards

    #389400

    enganas17
    Participant

    Hi,
    Yesterday also the popup appears,
    I don’t clear cookies or anything,
    what do you think this happens!
    I use the iPhone safari browser

    #390103

    Artem Temos
    Keymaster

    Maybe your browser clears the cookies somehow. Or you have some tool that clears some temporary data on your iPhone including cookies files.

    Kind Regards

    #390197

    enganas17
    Participant

    Actually not

    #390208

    Artem Temos
    Keymaster

    Then we don’t know what else might be wrong with your device that it clears the cookies. The fact is that the popup only shows when cookies are expired or deleted from the browser completely.

    Kind Regards

Viewing 25 posts - 1 through 25 (of 25 total)