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Add To Cart button just Keeps Rolling
- This topic has 7 replies, 2 voices, and was last updated 1 month, 4 weeks ago by Artem Temos.
March 30, 2023 at 1:25 pm #455550
The add to cart button on our homepage just keeps rolling without any action being taken.
Please check this recording: https://screenrec.com/share/qfuWd5zge3
We spoke to our host support and they gave us this report to check with our theme developer
You can check this PHP Fatal Error with the theme developer:
PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /www/afrimashcom_152/public/wp-content/themes/woodmart/index.php:11
thrown in /www/afrimashcom_152/public/wp-content/themes/woodmart/index.php on line 11″ while reading response header from upstream, client: 126.96.36.199, server: afrimash.com, request: “GET /wp-content/themes/woodmart/ HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-afrimashcom.sock:”, host: “afrimash.com:49418”
Please help look into this as our customers cannot place orders, I have shared the login details in the private content areaMarch 30, 2023 at 2:47 pm #455594
We just tested the add to cart button on your website home page and it works well for us. Here is a short video https://gyazo.com/325b7e82d1ccd6c1cd42c1add14aa4bf
Kind RegardsMarch 30, 2023 at 3:54 pm #455629
Hello Artem Temos,
I just tried it now, it’s not working
Please see here: https://jam.dev/c/c812b92d-7d89-4617-b344-d50bc6b79ae7March 30, 2023 at 4:58 pm #455682
Sorry, we can’t open the link you sent to see what is wrong there.
Kind RegardsMarch 30, 2023 at 5:54 pm #455697
Can you see this?
https://screenrec.com/share/qfuWd5zge3March 31, 2023 at 9:12 am #455844
No, we don’t see this. The add-to-cart button works almost instantly for us. Here is a video from your website https://gyazo.com/8ea00e1957e1247c1c14d06e4ec5b002
Kind RegardsMarch 31, 2023 at 11:43 am #455917
Hello, Artem Temos
Please can you try it in an incognito window and try to purchase either of these products in the file below
Apologies for the inconvenience but our users are still facing the same issue
Attachments:You must be logged in to view attached files.March 31, 2023 at 2:58 pm #455994
Yes, we tested in the incognito window as well. Here is a video https://gyazo.com/e048e1588738b2d7476d4c92d74f98ef
Try to disable all plugins not related to our theme temporarily and also check how it works with a default WordPress theme.
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