Add To Cart button just Keeps Rolling

Hello,
The add to cart button on our homepage just keeps rolling without any action being taken.

Please check this recording: https://screenrec.com/share/qfuWd5zge3

We spoke to our host support and they gave us this report to check with our theme developer

You can check this PHP Fatal Error with the theme developer:
PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /www/afrimashcom_152/public/wp-content/themes/woodmart/index.php:11
Stack trace:
#0 {main}
thrown in /www/afrimashcom_152/public/wp-content/themes/woodmart/index.php on line 11″ while reading response header from upstream, client: 69.164.219.45, server: afrimash.com, request: “GET /wp-content/themes/woodmart/ HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-afrimashcom.sock:”, host: “afrimash.com:49418”

Please help look into this as our customers cannot place orders, I have shared the login details in the private content area

Hello,

We just tested the add to cart button on your website home page and it works well for us. Here is a short video https://gyazo.com/325b7e82d1ccd6c1cd42c1add14aa4bf

Kind Regards

Hello Artem Temos,

I just tried it now, it’s not working

Please see here: https://jam.dev/c/c812b92d-7d89-4617-b344-d50bc6b79ae7

Sorry, we can’t open the link you sent to see what is wrong there.

Kind Regards

Can you see this?
https://screenrec.com/share/qfuWd5zge3

No, we don’t see this. The add-to-cart button works almost instantly for us. Here is a video from your website https://gyazo.com/8ea00e1957e1247c1c14d06e4ec5b002

Kind Regards

Hello, Artem Temos

Please can you try it in an incognito window and try to purchase either of these products in the file below

Apologies for the inconvenience but our users are still facing the same issue

Attachments:

You must be logged in to view attached files.

Hello,

Yes, we tested in the incognito window as well. Here is a video https://gyazo.com/e048e1588738b2d7476d4c92d74f98ef

Try to disable all plugins not related to our theme temporarily and also check how it works with a default WordPress theme.

Kind Regards

[Author]

Posts