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After update double price

Viewing 30 posts - 1 through 30 (of 39 total)
  • Author
    Posts
  • #710643

    Mike
    Participant

    Hi,

    After update double price. Why?

    #710645

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #711107

    Mike
    Participant

    The product page outputs duplicate price markup.

    DOM structure:

    2 × wd-single-price elements
    and inside each element there are 2 × <p class=”price”>.

    Result: 4 price nodes in the DOM.

    Example:
    .wd-single-price
    <p class=”price”>
    <p class=”price”>

    .wd-single-price
    <p class=”price”>
    <p class=”price”>

    Selectors confirm it:
    document.querySelectorAll(‘.wd-single-price’).length = 2
    document.querySelectorAll(‘.price’).length = 4
    document.querySelectorAll(‘.price bdi’).length = 4

    Expected WooCommerce behaviour is a single .price element.

    #711109

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please keep all plugins temporarily turned off and send us your admin access. We will check what is wrong and provide you with a solution asap.

    Kind Regards

    #711116

    Mike
    Participant

    The site is live, attention.

    #711117

    Artem Temos
    Keymaster
    Xtemos team

    Please keep all plugins temporarily turned off and switch to the parent theme in Appearance -> Themes.

    #711125

    Mike
    Participant

    This is not possible. Since we see the error.The site is live.

    #711126

    Artem Temos
    Keymaster
    Xtemos team

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    #711127

    Mike
    Participant

    before the update it didn’t do this. Something has changed I think. Otherwise I have to go to a previous version. Can’t you just see from the code what is doing it?

    #711128

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    It has no relation to the update since our theme doesn’t handle price display. It is related to the WooCommerce plugin.
    We also can’t reproduce this issue on our end. So it means that most likely something is broken on your website or plugin conflict. That is why it needs to be properly checked without external plugins.

    Kind Regards

    #711358

    Mike
    Participant

    sos look

    #711361

    Mike
    Participant

    Give me the previous version that didn’t have the problem. version 2.7

    #711369

    Mike
    Participant

    SOS. Give me the previous version.

    #711376

    Mike
    Participant

    I have an update for you about the problem. It only happens with your theme. It’s not the fault of any plugin.

    #711380

    Mike
    Participant

    because I don’t see anyone answering me, if anyone has a link to a previous version. it’s SOS. I’ve been saying this for days and I’m disappointed with the support.

    #711572

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please temporarily disable all plugins that are not related to our theme so we can check on your website? If it happens with WoodMart only, we will fix this on your website.
    Restoring old version of the theme is not an option because you will have a lot of other bugs since old version of the theme is not compatible with the newest WordPress and WooCommerce.

    Kind Regards

    #711752

    Mike
    Participant

    I can’t send a message.

    #711765

    Mike
    Participant

    I have put the code you see so that the site works properly. 1. I want you to send me the previous version 8.3.

    2. Why has this happened?

    #711824

    Artem Temos
    Keymaster
    Xtemos team

    You don’t need to use any code for this and the previous version will not help. You need to identify the root of the problem first. We are going to help you with this process but it requires to check how it works without plugins and child theme first. Please let us know when you will be ready for this check so we can do this quickly.

    #711970

    Mike
    Participant

    Hello,
    It works in this version 8.3.9. Tell me the day and time when the personal website will be put under maintenance. I’ll take out the code I put in so we can take a look.

    #712021

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    I will be online for the next 6-7 hours and can do a quick check asap once you let me.

    Kind Regards

    #712076

    Mike
    Participant

    hello,

    now please. if you can put it Enable maintenance mode.

    #712078

    Mike
    Participant

    Tell me when you log in so I can remove the code I entered.

    #712086

    Mike
    Participant

    Since I won’t be available, please check the problem and let me know. The code I added is in Custom JS

    Thank you

    #712103

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    As I can see, all plugins are still turned on. Please disable all plugins that are not related to our theme and remove any custom codes you added temporarily. Let me know so I can do the check.

    Kind Regards

    #712118

    Mike
    Participant

    Hi, as I mentioned earlier, you can go ahead and perform the tests on your side. I’ve already removed the code I had added, and the issue is still clearly visible.

    #712121

    Mike
    Participant

    Please look now

    #712122

    Mike
    Participant

    As I mentioned earlier, you can perform the tests on your side. I have already removed the custom code I added and the issue is still clearly visible.

    Unfortunately, I cannot leave the site in this state with the issue present. Please check it as soon as possible so I can restore the site.

    #712130

    Artem Temos
    Keymaster
    Xtemos team

    Please disable all plugins that are not related to our theme yourself so we don’t break anything.

    #712133

    Mike
    Participant

    Which plugins do you mean exactly? The issue does not seem to be related to the plugins.

    Could you please check it on your side?

Viewing 30 posts - 1 through 30 (of 39 total)

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