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API INSTAGRAM

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  • #380305

    Liubou
    Participant

    Hello,

    We are facing an issue about Instagram API connect.
    We use an Instagram business account linked to a Facebook business page. We followed steps as your document (https://xtemos.com/docs-topic/how-to-setup-instagram-api/).

    When the last step of connection we are getting this error :
    Get instagram account id :(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the ‘pages_read_engagement’ permission or the ‘Page Public Content Access’ feature or the ‘Page Public Metadata Access’ feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-access for details.
    ← Cancel and return

    Theme – Basel. I read topics on this theme, but it doesn’t work for us.

    Can you help us?

    #380402

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    You can fix it by applying patch # 380399. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it doesn’t work for you.

    Kind Regards

    #380417

    Liubou
    Participant

    Hello,

    Thank you so much for the quick response. However, I am using the Basel theme. There are no available patches in the Patcher section. Please give me another advice

    #380483

    Artem Temos
    Keymaster

    Sorry, we meant Basel -> Patcher. Make sure that you are running the latest version of the theme to have this mechanism.

    Kind Regards

    #380901

    Liubou
    Participant

    Hello
    Thank you so much!!! Api is working!! I am happy contact with you and XTEMOS!

    #380966

    Artem Temos
    Keymaster

    You are always welcome! Feel free to contact us if you have any further questions.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)

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