Home Forums Basel – Premium Template Basel-cats-toggle problem

This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 weeks, 6 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • #338718

    Bartlomiej
    Customer

    Hello,

    I have a problem with basel category toggle placed in woocommerce_product_categories filter that is shown on the left shop’s sidebar.

    I will write an example in points to clearly understand the problem.
    1. I open some categories.
    2. On the left sidebar, there is a category nav. I can use the toggle to see subcategories.
    3. When I click some categories, ajax search redirect me to selected categories.
    4. When I would like to use again categories nav, it doesn’t work. Subcategories don’t expand.

    Please see the video in the private content.

    Private Content Hidden
    #338838

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Activate the parent theme and check the issue.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #338998

    Bartlomiej
    Customer

    Hello,

    I follow the instruction but the problem still exists, so the problem is not with the third-party plugin. I leave the site in this initial state. Please check what is wrong with this toggle nav.

    Please try the example that I show you in the video. Access to the site and video are in the private content in the first post.

    Best redards

    Private Content Hidden
    #339351

    Hello,

    Sorry for the delay. Our developers are working on this issue and it will be fixed in the nearest update. If you do not want to wait for the update, you can insert site admin access as well as FTP into the Private content below the message area.

    Best Regards

    #339483

    Bartlomiej
    Customer

    Hello,

    when the next update is planned?

    Best regards

    #339850

    Hello,

    We cannot tell you exactly. Most likely it would be in the nearest monthes.

    Best Regards

    #339868

    Bartlomiej
    Customer

    Hello,

    ok, it is too long for us, so please provide the necessary changes to the theme and after resolving the issue please write a changelog.

    Best regards

    Private Content Hidden
    #340629

    Hello,

    We are sorry for the delay. The issue has been fixed, please check.

    If you have any questions please feel free to contact us.

    Best Regards

    #340721

    Bartlomiej
    Customer

    Hello,

    thank you for the replay but unfortunately, it still doesn’t work. Look at the video in private content. I am looking for a fast replay.

    Best regards

    Private Content Hidden
    #340900

    Hello,

    Please check once more and let us know if there are any problems.

    Best Regards

    #341063

    Bartlomiej
    Customer

    Hello,

    it works 😉 Thank you! Good luck with the next release!

    Best regards

    #341222

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

Viewing 12 posts - 1 through 12 (of 12 total)

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