Home Forums Basel – Premium Template Basel menu options

This topic contains 13 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 3 hours ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #148466

    Nico-liad
    Customer

    Hi there,

    As you can see in the screenshot, it seems I don’t have access anymore to the options you used to display for the menu.
    I’d like to add “new” labels and fontawesome icons to some of the titles.

    How do I activate these options please ?

    PS : I work on local server at the moment.

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    #148517

    Hello,

    First of all, you need to save a menu item, If you have done that and custom fields do not appear read and follow the suggestions provided here: https://xtemos.com/docs/basel/faq-guides-2/menu-doesnt-save-custom-fields/

    Best Regards

    #149015

    Nico-liad
    Customer

    Hi there,

    I followed the instructions of the guide you linked me.
    Unfortunately, it provoked an internal error. I had to restore my .htaccess file.

    Is there any other way ?

    Thanks.

    #149027

    Hello,

    Please try to enable all the items in the Screen option http://prntscr.com/pgbvsx If it does not solve the problem, please provide your site admin access to the private area.

    Best Regards

    #149046

    Nico-liad
    Customer

    Hi Elise,
    I’ll need an email address so that I can create you an account.

    #149064

    Hello,

    Here is my email address wrd@ukr.net

    Best Regards

    #149072

    Nico-liad
    Customer

    Ok here you go :

    Private Content Hidden
    #149194

    Hello,

    Please, provide us your FTP access so we can log in and check this on your side.

    Thank you in advance.

    #149287

    Nico-liad
    Customer

    There you go

    Private Content Hidden
    #149325

    Nico-liad
    Customer

    Hi, did you change something ?
    I don’t have access to my medias anymore :/

    #149326

    Nico-liad
    Customer

    Hi Elise and Eric,

    Ok I got a real problem here and I’m wondering if it’s not since you accessed something in back-office or added a fil via ftp.

    There’s a mysterious “123” line at the top of each new window in back-office : dashboard or row options in WPBakery.
    I can’t access to the medias, and can’t create WPBakery models anymore‚Ķ I’m not sur what else is broken‚Ķ

    Could you explain me what you tried ?
    The menu issue is still up by the way.

    Thanks,
    Nicolas.

    #149343

    Hello,

    First of all please read and follow the suggestions provided here: https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    You need to disable and delete the plugins which are no more needed in this theme version. https://prnt.sc/ph3wlx

    Next, the problem has been caused by the WP Multilang plugin. You need to deactivate it, then you need to configure the menu, and, as soon as you finish the menu, enable the plugin. Each time, you need to create or edit menu, disable this plugin.

    We have not changed anything on your site we have just checked. We disabled plugins and then enabled again.

    Best Regards

    #149409

    Nico-liad
    Customer

    Hi,

    Sorry I supposed that you misconfigured something. I never had to send my ftp ID’s before and I got weird issues just after I sent you them :/

    I deactivated and suppressed Redux Framework and CMB2 plugins. I deactivated Multilang, changed the menu, and reactivated it. All went fine.

    Thanks !

    #149425

    Hello,

    We did not do anything on your site. We are glad you have solved the issue. If you have any questions please feel free to contact us.

    Best Regards

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