Home Forums Basel – Premium Template Checkout page issues

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 6 days ago.

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  • #138151

    joywithjo
    Customer

    Hello,

    Could you let me know why on the checkout page:

    1) Why is the “Apartment, suite, unit etc. (optional)” text box below the “Phone (optional)” text box?

    2) Why is the “Order notes (optional)” label so near the postcode text box?

    Please see attached image.

    Thank you.

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    #138283

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue.

    Best Regards

    #138301

    joywithjo
    Customer

    Hi Elise,

    I deactivated most plugins and it did solve Issue #1 but Issue #2 still exists.

    #138388

    Hello,

    You have created the checkout page in WP Bakery page builder which is not supported by Woocommerce. http://prntscr.com/ot0ulq

    You need to create the page in the default WordPress http://prntscr.com/ot0v96

    Best Regards

    #138521

    joywithjo
    Customer

    Hi Elise,

    Thank you – you are a genius!

    One more question Elise, how do I get the shipping options to display below the “Shipping” title, one after another? Right now it is displaying at the side, and because the shipping option name is rather long, it looks very messy and hard to read. Please see attached screenshots.

    Thanks.

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    #138607

    Hello,

    HTML structure does not allow solving it by custom CSS. Such modification requires complicated code customization which is not covered by our support.

    Best Regards

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