Home Forums Basel – Premium Template Content Slider

This topic contains 6 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #306470

    israelmeneses
    Customer

    Hello,
    there seems to be a content slider at the top of my page after updating theme to Version: 5.5.0.
    I cannot figure out what it is

    Please advise…

    Private Content Hidden
    #306471

    israelmeneses
    Customer

    The content slider is empty and above the pink top bar, large empty white space.

    Private Content Hidden
    #306734

    Hello,

    Please, provide your site admin access to the private area.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #308007

    israelmeneses
    Customer

    YES please go ahead and deactivate plugins not related to the theme

    Thanks

    Private Content Hidden
    #308169

    Hello,

    Please provide site admin access to the private area so that I could check the settings in the admin panel.

    Best Regards

    #308190

    israelmeneses
    Customer

    OK, here you go!

    Private Content Hidden
    #308507

    Hello,

    You have provided the token and I cannot get to the admin panel. Please check the credentials.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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