We get such a problem for the first time. Please make sure, you run the recent theme version and all the plugins in Appearance > Install plugins have been updated. In addition, let’s exclude the plugin and /or customization conflict.
Please deactivate all the plugins except these ones:
WPBakery Page Builder or Elementor
Contact Form 7
MailChimp for WordPress
Switch to the parent theme, if you use the child.
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.