Demo install scew

Good day

I just did the demo install and everything on the site seems to be a bit off centre,

Kind Regards

Hello,

Thank you very much for choosing our theme and for contacting us.

As far as I see you have already tried to edit the demo pages. Please give us the page URL and screen of what you want to change and how. We will guide you.

Alternatively, you can go to the Basel > Base demo and upload another demo on the right drop-down. Please note, that all the current theme, header, footer settings would be changes for the settings of the demo you set: https://xtemos.com/docs/basel/installation-process-2/

Best Regards

HI,

See on the home page there are items off-centre, I did in the private content tab added logins to the site.

Kind Regards

Hello,

You have configured the column incorrectly: https://gyazo.com/65aa03e1edbfb0744017f3108197642a

Please check these tutorials: https://wpbakery.com/video-academy/responsive-column-control-width-offset-param-usage-explained/ and https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/

If you have any questions please feel free to contact us.

Best Regards

I did not configure it, the demo installed it like this?

Hello,

Please reset the WordPress and provide me with the fresh WordPress installation, I will install it correctly.

Best Regards

Hi,

I have already created a few products so I do not want to remove the whole instalation. You are welcome to delete the theme/demo and fix the install.

Kind Regards.
Venelee

Hello,

Please make the full backup of your site and I will install the theme from scratch.

Let me know when the site is ready.

Best Regards

Hi it has been done

Hello,

Please check your site now.

If you have any questions please feel free to contact us.

Best Regards

YOU DELETED ALL THE PRODUCTS OF MY SITE!!!!!!!

Hello,

Please update the site credentials I cannot log in.

If possible, please restore the backup of your site in a staging platform, I will move those three demo products to your new site.

Best Regards

And the images? and all the other content

Hello,

I will move all the content from the backup to your current, please give me valid credentials of the live site and backup on your staging site.

Best Regards

Hello,

I am sorry, for the confusion that occurred.

When I checked the site you installed, I did not find any reasons that could cause the problem. I checked the content and saw that there were three blank products with our placeholder images and our demo. Taking into consideration, you have made the backup, and I could restore and extract content any time without any problems, I have reset all just to be sure, the server configuration allows installing the demo properly. (Sometimes there are problems that are solved on the server-side).

We can restore these three products and images, please restore the backup on a staging site I will move them. In addition, please update the access to the current site.

We just wanted to help you, theme installation is not covered by our support, however, we are aware that it may be difficult for the site owner who has never done that, incorrect theme installation may cause problems that would require full reinstallation with all the job loss. That is why I suggested help.

We would appreciate it if you give us one more chance to solve your issue and remove your negative review.

We do appoligize for incovnenice.

Best Regards

I literally said : Hi,

I have already created a few products so I do not want to remove the whole instalation. You are welcome to delete the theme/demo and fix the install.

Kind Regards.
Venelee

It wasn’t just 4 random demo products it was a lot of watch products and now I do not have the images anymore?? What am I supposed to do now? My site backs up every day so the photos are gone forever now?

You did not tell me I would loose everything, this was the worst most unprofessional support I have gotten since buying themes.

Hello,

When I entered your site I did not find any reason to cause any problems. Sometimes errors are caused by a piece of HTML code inserted somewhere inside the content may cause problems.

I know that you have made a full backup and first of all I want to be convinced that no server configuration prevents the proper installation. Now you can give the backup, I will extract the content file and upload it to your live site, all your images would be back.

Best Regards

I DO NOT HAVE A BACKUP????? HOW AM I SUPPOSED TO? H0W WOULD YOU KNOW I MADE A BACKUP OR NOT?

Hello,

I asked you to make the full backup of your site before reinstallation and you have confirmed you have done: https://gyazo.com/407516875851a3406e42cad435779052

Please contact the host support and find out if there are any backups dated before reinstallation. Most hosts make and keep automatic backups.

I do hope they would help you to restore the content.

Best Regards

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