Disappearing images in different languages

Good afternoon, I noticed that in the other languages different from Italian (the native one) some images are disappearing.

In the backend everything is ok.

Can you help me?

Thank you,
Max

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Hello,

Please insert the credentials into the Private content below the message area. We will take a close look at your settings.

Best Regards

Hello Elise,

In the private content you can find the credentials.

Thank you,
Max

Hello,

I am checking this page: https://gyazo.com/6379fa5ab627ade0eceb32c180ffc200 it has the translation in all the languages.

I see images in all the translations:

https://gyazo.com/0888343b34c65fa3f280121155736ecc

https://gyazo.com/04b27b3a8cd7e893aa383fd285b1bc8d

https://gyazo.com/e2ed469e5bf9a149f844204a476edb05

https://gyazo.com/0764c2d7ca9596aba250b00dd00883ea

https://gyazo.com/be6d37c9fead6422fcbdff96e4b6ff1a

It means the WPML works properly, perhaps you have forgotten to duplicate the images into the translation

If you have any questions please feel free to contact us.

Best Regards

Yes, this page never gave me any problem, please check these product pages:

https://omsi.it/prodotto/m2016-seduta-ribaltabile-per-impianti-sportivi/

https://omsi.it/product/m2020-sport-facilities-seat/?lang=en

Thank you,

Sara

Hello,

Please update all the plugins in Appearance > Install plugins https://gyazo.com/c38856abae8b33b12c7f8dc6b143ebce and check how they work.

Best Regards

Hi Elise,

I updated the plugin but nothing changes.

What can I do now?

Thank you

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello Elise,

I tried what you suggest and that’s the result, check the attached images.

In this case, what can I do? Do I have to contact the WPML assistants in your opinion?

Thank you

Attachments:

You must be logged in to view attached files.

Hello,

Please provide FTP. insert the credentials into the Private content below the message area.

Best Regards

Hello,

the problem has been solved by the WPML assistant.

Thank you,

Max

You are welcome! We are here to help.

Wish you a wonderful day!

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