Home Forums Basel – Premium Template Gifs are cracking up only on ios devices

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 1 day ago.

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  • #342643

    anuraag247
    Customer

    Hi Team,

    This is a recent issue! The gifs on our homepage are breaking up only on ios devices, be it iPhone or IPads (any version) for android or for Mac they are working just fine.

    This is right at the home page itself. Seeking some help here.

    Regards,

    Anurag

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    #342810

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area).

    Best Regards

    #342825

    anuraag247
    Customer

    Hi, Sharing details as needed.

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    #343151

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    In addition, deactivate the lazy loading option in the Theme Settings > Performance > Lazy loading: https://prnt.sc/25sjgfg and check how it works, let us know if there are any problems occur in these conditions.

    Best Regards

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