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Header Builder

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #42651

    penguined
    Participant

    I am having a problem with the header builder. When I tried to create a new header or edit the default header, the header builder stuck in infinite loading.

    https://gyazo.com/39ef1960d56823d27b651ba14d00a932

    #42656

    Artem Temos
    Keymaster

    Hi,

    As we can see, you have some files still outdated.
    And it is minified, but by default this file shouldn’t be modofied. As for the create new header, could you please enable wp-debug mode and provide us your FTP access so we can check what is wrong there?

    Thank you in advance.

    #42684

    penguined
    Participant

    Please check

    #42719

    Artem Temos
    Keymaster

    But the CSS file for the backend is still wrong and it means that you still have some kind of cache/optimization enabled. Or maybe you didn’t upload all the files correctly.

    #42720

    Artem Temos
    Keymaster

    Could you please check this problem and try to disable all extra plugins that are not related to our theme?

    #42763

    penguined
    Participant

    I have deactivated all the plugins and disabled Cloudflare caching.

    #42776

    Artem Temos
    Keymaster

    Where can we find your wordpress installation on the server? Please, send us the path.

    #42828

    penguined
    Participant

    Please check the private content

    #42832

    Artem Temos
    Keymaster

    Seems that this FTP access doesn’t grant us privileges to edit theme files.

    #42875

    penguined
    Participant

    Sorry, try again now. I have given you sudo access.

    #42876

    Artem Temos
    Keymaster

    Sorry, but it still doesn’t allow us to change the files.

    #42906

    penguined
    Participant

    Sorry, I dont understand why is that happening.

    #42910

    Artem Temos
    Keymaster

    Now we can edit the file but don’t see any changes on the frontend. They are cached somehow.

    #42926

    Artem Temos
    Keymaster

    Could you please try to clear your browser cache and check again?

    #42975

    penguined
    Participant

    Thanks a lot, now it works. Please close the ticket 🙂

    #42989

    Artem Temos
    Keymaster

    Great, you are welcome!

Viewing 16 posts - 1 through 16 (of 16 total)

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