Header / Footer issue

Hi !

My Header and footer have disappeared from the Homepage, I don’t understand why.

Thank you in advance for your help

Hello,

Thank you very much for choosing our theme and for contacting us.

Please set the “Default” template in the page settings, if it does not help, please provide the site admin access to the private area.

Best Regards

Hi !
I try it and it doesn’t this issue only affect the home page not the other. I’m providing you admin access to the website
Thank you for your assistance

Hello,

Please, provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

Best Regards

Hello Elise,
Thank you for your reply
Yes you can do it now.

Best Regards,

Hello,

Please check the screen: https://gyazo.com/7413a4f607a53ddda555e692eb82d36c

Best Regards

Hello,

Please deactivate all the plugins not related to the theme, and set the default template, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

I Did it , and it’s look like the issue is with the last update for slider revolution plugin and your the woodmart theme, i did the last update 6.5.3 and when the plugin is activated with your theme it doesn’t work properly, the header and footer disappear but when it’s deactivated everything work fine

Hello,

I test on my site and I do not see this problem, I have the recent 6.1.3 theme version and Slider Revolution:6.5.3

The credentials you provided have expired, please update the access I will check without the plugins. Most likey some other plugins influnce.

Best Regards

The credentials is still ok, the plugin was deactivated, now it’s ok.

Best Regards

That is fine! If you have any questions or need further help, please feel free to contact us.

Best Regards

Hi Elise ,
So, you have fixed the issue?
Best regards

Hello,

Please check if the issue has been solved I a bit confused.

Best Regards

Yes it’s working now ! Thank you for your help ! What was the issue ?

Hello,

As I understand the reason was the influence of the plugin.

If you have any questions or need further help, please feel free to contact us.

Best Regards

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