Header missing

Dear support, as you can see using the following link
https://www.emilgarden.it/servizi/#manutenzione
the header is missing.

Using the same link, without anchor the header works nice.
How can I solve?
Thanks

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Ok.
regards

Hello,

Some kind of magic has happened I see the header now: https://gyazo.com/f292f4b6efa19ba65357c06f3851e48e

Please provide the page where is not, I will double-check.

Best Regards

Hi, It’s not true.
Please try:
https://www.emilgarden.it/servizi/#manutenzione

Thanks
kind regards

Hello,

The problem is caused by your custom CSS, as soon as I have disabled custom CSS, the header appeared: https://gyazo.com/c7324c7b7dcad7bbeab3b31903476184

Please remove the custom CSS related to the header.

If you have any questions please feel free to contact us.

Best Regards

Hello,
I deleted all the code in CSS CUSTOM but the problem doesn’t go away.
Please use this link to check the problem and the solution:
https://www.emilgarden.it/servizi/#manutenzione

thanks
kind regards

Hello,

Please try to remove this code: https://gyazo.com/53801962356f0a28d955dffc791c724d and check the issue.

Best Regards

Hello, I removed the custom css code but it doesn’t work.
thanks

Hello,

Please check the site and browser cache, I check and I see the header in Chrome incognito.

If you have any questions please feel free to contact us.

Best Regards

No, it doesn’t work. Are you sure that you are considering this link https://www.emilgarden.it/servizi#manutenzione?

Hello,

Please have a look at the screen: https://gyazo.com/d4b79548747bb8fa82e931f37f4ba1a3

You need to enter the header and disable showing the sticky header on scroll so that it could always be seen.

If you have any questions please feel free to contact us.

Best Regards

Please I don’t understand what means “enter the header”.
I need the header visible always and the only way tHat I Know is how i made it.
I think that this is a bug of your theme that doesn’t work with anchor link in the same page.

Hello,

Please check the screen: https://gyazo.com/6676fee9faeb071970ef45f493056276

You are showing the page and block on the page https://www.emilgarden.it/servizi/#manutenzione

Check the page: https://www.emilgarden.it/servizi/ the header is shown on the page.

Best Regards

[Author]

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