Home Forums Basel – Premium Template HTTP 500 ERROR ON HOMEPAGE

This topic contains 16 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 3 days ago.

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #330685
    Bamboon
    Bamboon
    Customer

    Hello, I’ve created a new variable product (ID : 1549) and I can’t access my homepage (the shop page and product pages are accessible instead). I have received an email from wordpress that indicates that the issue is coming from the plugin WPBakery Page Builder.
    Can you please help ?

    Thank you in advance for coming back to me,
    Lorene

    Private Content Hidden
    #330687

    Hello,

    Please make the full backup of your site and check the issue on any default theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    #331907
    Bamboon
    Bamboon
    Customer

    Hello,

    I’ve made a full back up of the site and activated twenty twenty one template : the site is working.

    Thank you for your help,

    Lorene

    #331970
    Bamboon
    Bamboon
    Customer

    Hello Elise, maybe I didn’t write the sentence, but I still have a problem on y site : it’s not orking wen Basel is activated. It’s quite an emergency. Can you please check ?

    Lorene

    #331998

    Hello,

    Please provide FTP access. Please insert the credentials into the private content block I will submit the issue to the development department.

    Best Regards

    #332041
    Bamboon
    Bamboon
    Customer

    Ok, you can find below the FTP access :

    Private Content Hidden
    #332346
    Bamboon
    Bamboon
    Customer

    Hello,

    Do you have some news for me ? Did you transfer the issue to the development departement ?

    #332479

    Hello,

    Please add this code to the functions.php of the child theme.

    function basel_hover_image() {
    		global $product;
    
    		$attachment_ids = $product->get_gallery_image_ids();
    
    		$hover_image = '';
    
    		if ( ! empty( $attachment_ids[0] ) ) {
    			$hover_image = basel_get_product_thumbnail( 'woocommerce_thumbnail', $attachment_ids[0] );
    		}
    
    		if( $hover_image != '' && basel_get_opt( 'hover_image' ) ): ?>
    
    			<div class="hover-img">
    				<a href="<?php echo esc_url( get_permalink() ); ?>">
    					<img src="<?php echo wp_get_attachment_image_url( $attachment_ids[0], 'woocommerce_thumbnail' ); ?>" >
    				</a>
    			</div>
    		<?php endif;
    
    	}

    If you have any questions please feel free to contact us.

    Best Regards

    #332491
    Bamboon
    Bamboon
    Customer

    Hello,

    Thank you for coming back to me. Can you please explain to me what was causing the issue ? And if you can check the screenshot attached if I’ve putted the code right ?
    Also, please check the product ID 1549, there is the homepage showing up above the product description : how can I remove it ? (doc attached)

    Thank you,

    Lorene

    Attachments:
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    #332585
    Bamboon
    Bamboon
    Customer

    Hello again,

    Sorry, can you please check my previous message please ?
    For the product ID1549, it’s like my product description has disappeard and has been replaced with the homepage content.

    #332763

    Hello,

    We are sorry and surprised, that is not supposed to happen. Could you restore the site from the backup?

    The code we have provided fixed the error shown by the server for the “Hover image” design.

    If you have any questions please feel free to contact us.

    Best Regards

    #332898
    Bamboon
    Bamboon
    Customer

    Is it possible for you to do the restore from the backup please ?
    The backup files are available in home/bamboonf “backup-11.10.2021_21-49-37_bamboonf.tar.gz

    Pease let me now if you can do it ?

    Lorene

    #332901

    Hello,

    We do not have the tool. You can contact your host and ask the support to do that, they would guide or help you.

    How did you do the backup in the host or with a plugin?

    Best Regards

    #332946
    Bamboon
    Bamboon
    Customer

    I have contacted the hosting service and they have restored the backup but when I activate the basel child, the site is not working. I habve putted the code you gave. Have you cheked the screenshot I have sent you ? Is someting missing ?

    Waiting for ou answer,

    Lorene

    #332947
    Bamboon
    Bamboon
    Customer

    Even with Basel theme sometimes the hompage is not working and showing a 500 HTTP ERROR

    #333435
    Bamboon
    Bamboon
    Customer

    Hello,

    Have you checked my latest message please, my site is not working, even with the code you have provided.

    #333612

    Hello,

    We are terribly sorry for the delay. As soon as we deactivated all the plugins, the site works properly.

    Please deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

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