I am getting the error, which I am unable to understand

When I open the website, I am getting the error, attaching the screenshot, ubale to troubleshoot

Regards,
Vijey

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Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

Best Regards

Hi I dont have any third party plugin installed..

I have just installed the theme and the required plugins and then I started to enter the details in the footer.. with the social media links.

Regards,
Vijey

Hello,

Your given control panel details are not working. Please share the correct details then I will check the issue and give you a possible solution.

Best Regards

Sorry for what happened.
I have rest the password and checked its working and shared below a fresh one.

[Aizaz Imtiaz Awan]

Hello,

The issue is from the WP installation. The WP-Includes folder is missing from your site: https://ibb.co/rxzxsmd

That is why the issue is created on the site.

Please reinstall the WP or ask the hosting provider support to check this issue and run the backup of your site.

Best Regards.

• This reply was modified 2 months, 1 week ago by Aizaz Imtiaz Awan.

Can you please deactivate the licence in the domain.

I am reinstalling in the same Doimain.

Regards,
Vijey

Hello,

You can manage all your purchase codes in your account on our website https://xtemos.com/my-account/

From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain.

Best Regards

Hi thanks for the guidance and the support. I was able to reinstall and start with the development.

Regards,
Vijey

Hello,

You’re welcome! Great to hear you’re back on track. Feel free to reach out if you need any more help!

Best Regards

[Author]

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