Icons and quick view do not show

Hello,

I have two issues. The icons do not show and the quick view does not work though is on in the theme options.

Please, Can you help me?

Thank you in advance
Isabel

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the quick view works well, activate the plugins one by one, checking the issue to detect which one causes the problem.

As for the icons the problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

Hello, thank you for your quick answer.

Before I sent you my first message, I searched in your forum and found the information about the domain and I made sure it was fine (I send you a photo attached) so the cause of the issue has to be other.

Also, before reporting problems to the author’s theme I always deactivate all plugins and try just in case there is an incompatibility. I did it now again, but unfortunately, the quick view did not work.

So, please, can you look further into these two issues, I would be very grateful if you could kindly help me.

Thank you
Isabel

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Hello,

You have provided User ID and password, we will need also the site URL.

Please confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

Sorry I thought I wrote it in my first message:

This is the url:
https://www.yantarte.com/

I did a complete backup of my site so you can do whatever you need.

Thank you very much
Isabel

Hello,

When I have deactivated all the plugins I see this: https://gyazo.com/65012933fe5679ef616331be3d8a1018

You need to change the site URL in the Dashboard > General.

Best Regards

Hi,

I desactivated all plugins and I could see that in the Dashboard > General appeared http as shown in you pictured. I wrote https en both and saved it, but nothing has changed the icons and quick view are not seen.

I have left all plugin desactived except the essential ones for you to see.

Please, Can you try again and help me to solve the issue.

Thank you in advance
Isabel

Hello,

I see the icons now: https://gyazo.com/9277be32bca7c7bca1516a289a319d13

Please clear the browser cache and check again.

Best Regards

Hello,

I do not understand your answer as the problem is not in the picture you sent. That part has always been fine.

The icons, I meant, that are not shown are the icons used in the “information box” You can see the issue at the bottom of the page (I send you a screenshot).

I would not mind using instead of an Infomation box a single image + some text, this would solve this problem and the effect would be the same.

But my major problem is still the quick view that does not work.

So, please, can you find the cause why the quick view does not work?

Thank you
Isabel

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Hello,

You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/l897ta

Then you will need to re-upload your icons in WordPress Dashboard.

Best Regards

Hello,

As I told you before my major and now urgent issue is that the quick view does not work but you did not tell me anything about it in any of your replies.

Please, I need to solve it.

Shall I open a new ticket just for the quick view issue or would I expect be get an answer in this one.

Thank you
Isabel

Hello,

You have not configured URL properly: https://gyazo.com/c4b047c7613e3656d13db8379c190c52

There should be HTTPS without any plugins.

Best Regards

Hello,

Please, have a look again. The urls are configured properly, even with the Really Simple SSL plugin desactiveted but the quick view does not work.

Can you please think of any other causes?

Thank you
Isabel

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Hello,

Icons work now. Please update the theme to 6.2.4 as well as WoodMart Core plugin. If the quick view does not work, let us know.

Best Regards

Hi again,

I have updated the theme and the WoodMart Core plugin but I am afraid the quick view still does not work:

I want to make sure you know about the icons that do not work. I am sending you a screenshot of the inside of the information box in which you can see a bike but if you look at the bottom of the home page, where I put that information box, the bike is not shown above “Free Shipping” and neither are shown the other icons.

As I told you before I do not mind the icon issue because I can manage using a single image + some text below. I am just telling you this to let you know that the problem is not solve but please do not go further into it.

Because what worries me a lot is the quick view that still does not work.

You may find some plugins on as I am working in the site but you can desactive them if you need. I have to finish it in a few days that is why the quick issue is for me very urgent

I really need your help.

Isabel

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Hello,

I have submitted the issue to the development team this issue will be fixed in the nearest update.

Meanwhile, please find this file: woodmart\inc\integrations\woocommerce\modules\quick-view.php

Then find this line:

remove_action( 'woocommerce_single_product_summary', array( XTS\WC_Wishlist\UI::get_instance(), 'add_to_wishlist_single_btn' ), 33 );

And replace with this one:

if ( woodmart_get_opt( 'wishlist', 1 ) ) {
	remove_action( 'woocommerce_single_product_summary', array( XTS\WC_Wishlist\UI::get_instance(), 'add_to_wishlist_single_btn' ), 33 );
}

If you have any questions please feel free to contact us.

Best Regards

Hi Elise!

Thank you very much!!!

I have just changed the code provided by you develoment team and finally the quick view works perfectly well.

Thank you for your pacience and understanding

Isabel

You are welcome! We are here to help.

Wish you a wonderful day!

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