Home Forums Basel – Premium Template IG issue & Theme Update

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 months, 3 weeks ago.

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  • Author
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  • #167729
    tritone
    tritone
    Customer

    Hi, I’m getting a critical error and the css styling becomes “unstyled” 😉 when I try and update. I’m also not getting the Instagram feed on my home page. Is it possible to get someone to update this for me? I’ve done a site restore & made a backup & only the needed plugins are activated.

    Private Content Hidden
    #167768

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you still need help, provide FTP access to the private area. We shall update for you.

    Best Regards

    #167773
    tritone
    tritone
    Customer

    Thank you Elise, it’s all working very nicely now!

    #167803

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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