Thank you so much for purchasing our theme and contacting our support center.
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Hi,
It was working fine previously, but after the update of WordPress 6.2.2 it is not working.
I can not disable all the plugins as it is running on production. please specify the plugin which needs to disabled
We see that some of the plugins add a script that breaks the WordPress core AJAX functionality. That is why you need to disable them all to check how it works first.
Yes, this script breaks the response format. It shouldn’t be there and it is not related to our theme. You need to find a plugin that adds this script first.