Home Forums Basel – Premium Template Issues with theme

This topic contains 19 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 months ago.

Viewing 20 posts - 1 through 20 (of 20 total)
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  • #167250

    hofitd
    Customer

    Hi
    I have 2 issues, after latest upgrade

    1. The shop sidebar is missing, even though it’s configured properly. sidebar appears on all other pages but not in shop and category pages. (The sidebar div is completely removed from code…)

    2. Revolution slider is not being updated. As far as I know the “lisence key” can get automatic updates from the theme itself so I don’t need to activate it manually. However, on theme update the plugin is not getting updated as well.

    Please get back to me
    Thank you
    Hofit

    Private Content Hidden
    #167258

    Hello,

    1. Seems that all the widgets are reset, please add the widgets again in Appearance > Widgets > Shop page widget area.

    2. WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.

    You can update the plugin in Appearance > Install plugins as soon as theme has been updated and the recent version will be supplied in the theme folder. Meanwhile you can upload and install via Dashboard > Plugins or FTP.

    1. Make the full backup of your site.

    2. Deactivate and delete the current version.

    3. Upload the new version from your portfolio on this forum.

    4. Upload and install.

    Best Regards

    #167513

    hofitd
    Customer

    Hi,
    1. widgets are always there, that’s what is really wierd about this situation.
    Widgets
    https://drive.google.com/file/d/11oDQ0AXJucpqFNy-tWB6GbsMQnItmwKG/view?usp=sharing

    2. I was confused, the problem is with WP Bakery, not Revolution Slider. you can see the required upgrade in the photo, but there are no more upgrades but this one.

    upgrades
    https://drive.google.com/file/d/1rGKHAfVip9haZwaTSbefmi9mSUA2D_B-/view?usp=sharing

    and there is nothing to update in the theme > install plugins section
    install plugins
    https://drive.google.com/file/d/11J5-ZzM5ygb7wzoVSZBdWkHIpUke99n2/view?usp=sharing

    I will be glad if you can take a look at this, as I want to launch this website and I can’t due to those issues.

    Regards
    Hofit

    • This reply was modified 5 months, 3 weeks ago by  hofitd. Reason: missing images
    #167516

    Hello,

    Each time we release the theme update we include the recent versions of the plugins attached to the theme. We have not yet released the update, that is why you do not see the recent version of the plugin in Appearance > Install plugins

    You can wait until the theme update or update manually:

    1. Make the full backup of your site.

    2. Deactivate and delete the current version.

    3. Upload the new version from your portfolio on this forum.

    4. Upload and install.

    Best Regards

    #167518

    hofitd
    Customer

    Hi
    Ok, what about 1st issue?
    The widgets are there but yet sidaber is not displayed.
    Please advise.
    Thanks

    #167527

    Hello,

    Please provide the site admin access to the private area we shall check, the screen is not helpful it is not in English.

    Best Regards

    #167825

    hofitd
    Customer

    I will need your ip address to add to whitelist.

    Private Content Hidden
    #167835

    Hello,

    My IP address is 5.248.118.5

    Best Regards

    #170211

    hofitd
    Customer

    Hi
    Your IP address is whitelisted. please try.

    All top navigation menu items are category pages that have a missing sidebar.

    Thanks

    Private Content Hidden
    #170238

    Hello,

    Please deactivate the blocking configuration, other team members should look in deeper and I cannot provide all IPS.

    Best Regards

    #170319

    hofitd
    Customer

    Hi
    I can’t do that, it’s a server thing.. I can only whitelist the IP address you provide…

    #170387

    Hello,

    Please provide the FTP access to the private area.

    Best Regards

    #170391

    hofitd
    Customer

    ftp details attached

    Private Content Hidden
    #170410

    Hello,

    We cannot log in please check the credentials.

    Best Regards

    #170413

    hofitd
    Customer

    I changed the password to the one I provided you. please try again.

    Also please make sure you try from the IP address that you gave me.

    #170445

    Hello,

    Please add this IP 176.98.70.114
    Best Regards

    • This reply was modified 5 months, 1 week ago by Elise Noromit Elise Noromit.
    #170458

    hofitd
    Customer

    IP is whitelisted, please try again.

    #170562

    Hello,

    The issue is caused by the plugins.
    Please deactivate all the plugins not related to the theme and check the issue.

    Best Regards

    #171211

    hofitd
    Customer

    Hi

    Found it.
    Thank you

    #171222

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 20 posts - 1 through 20 (of 20 total)

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