Mega menu not working other pages except home page – HTML blocks

Hello Team,
We are facing an issue with our website while we can able to access our mega menu on home page and other pages its not active.

Website link : https://project.graphicint.com/
Other page ex: https://project.graphicint.com/product-category/office-essentials/

Please check and let us know thwe issue

Hello,

Please disable all plugins that are not related to the theme and provide access to the admin dashboard so I will investigate the issue.

Kind Regards

Please find the below details:

Development site link : http://13.233.122.12/
Admin URL : http://13.233.122.12/wp-login.php

Any update on this issue ?

Hello,

I apologize for the delay.

Could you please update the theme to the latest update and recheck the issue?

Looking forward to hearing back from you!

Kind Regards

Hello,
Updated. But still the same.

Thanks

Hello,

You don’t see the menu due to the loading of the page. After loading the page, the menu shows correctly: https://take.ms/vmElA

In general, the problem in these images: https://take.ms/b9Hp7 , which cannot boot in time and thus until they do you will not see the menu. I suggest remove those images and then recheck the issue.

Kind Regards

Hello Team,

I have removed those images from the site and it still the same . Check the production site.
Website link : https://project.graphicint.com/
Other page ex: https://project.graphicint.com/product-category/office-essentials/

What I understood is The menu is opening all the pages except product | Shop pages .And Its working on About us, contact us and all.

thanks

Hello,

Could you please remove those images as well? https://take.ms/Jmw2I

Let me know the results.

Kind Regards

Hello Team,

I have removed these images from the production site but the issues still same.

https://project.graphicint.com/product-category/art-and-craft/copic/

Please check.

Hello,

In this case, please navigate to Products -> Categories -> and remove such images from the “Image for the category page title”, “Image for categories navigation”, “Image for header menu” fields: https://take.ms/XFgW5

Clear the cache and recheck the issue. Let me know the result.

Kind Regards

Hello Team ,

I have removed those images But issue still persist. But I could find that that page trying to open another link attached screenshot.

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Hello,

1. I have removed on your staging site all images from categories, as a result, now the Shop page loads fast and the Mega menu works well, here is a video: https://take.ms/jyFGR

Also, you can be sure of that by checking your staging site.

2. As for the issue from consol, you need to change the site URL to HTTPS via Dashboard -> Settings -> General: https://take.ms/dlvikK

Kind Regards

Hello Luke,
Thanks for the support and much appreciated for the help. I have done the same in my main site and tried deleted all the category images. But I don’t know where I am making the mistakes Still the issue is there on the site .I have added the site credentials below Can you check this one last time.. Thanks in advance.

Hello,

Please check the “Copic Ciao” category as well, and remove the broken image from the “Image for categories navigation” field, then recheck the issue.

https://take.ms/Zej9d

Kind Regards

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