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Mi account design problem

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  • #345470

    jonylif
    Participant

    Hi, i have a problem in my account page, as you see in the screen i try to delete the empty space using css but i can’t do it, how do i delete all that empty space?

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    #345499

    Hello,

    These spaces may be caused by the plugins conflict.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #345954

    jonylif
    Participant

    I disabled all the unnecesary plugins and the problem still there

    #346005

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #346727

    jonylif
    Participant

    I sent you the access in private content here

    #346839

    Hello,

    When I try to go to My Account page, I see this: https://gyazo.com/1b284255de49e9dc57f9dbadddc864ca

    Please provide the page URL with the problem and you would better configure Woocommerce functional pages properly. https://woocommerce.com/document/woocommerce-pages/

    Best Regards

    #346999

    jonylif
    Participant

    Because you need to sign in to see the “my account” page, that is the page with the problem.
    sign in and then go here https://givers22.sg-host.com/mi-cuenta/

    #347215

    Hello,

    My account page should have two forms: login and register, it should not have any content. This is a functional page. Please remove the content from all the Wpocommerce functional pages and check how it works.

    Best Regards

    #347521

    jonylif
    Participant

    Of course that when you are not logged in you see the register and login in form. And there I have the same problem, the spacing, as i show you in the screen capture attach here. All of the my account page has the same spacing problem, if you are not log in or if you log in succesfully. I don’t understand your comment above, what do you mean by “remove the content from all the woocommerce functional pages”? In my account i have not added any content, i have only added the [woocommerce_my_account] shortcode for that page to be the my account page because i need it.

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    #347848

    Hello,

    Please add the shortcode by means of the special shortcode widget: https://gyazo.com/de362ff6b564001895eb81d708505a62

    Then check how it works.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)