Mobile Logo disappeared & categories is showing up in mobile menu again

I’ve attached screenshots of the header builder and everything looks right. Categories is pulling from a menu it’s not even categories I have set up.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please enter the mobile menu select the menu (that you have already created in Appearance > Menu) and select to show.

Please insert the credentials into the Private content below the message area so that I could check what is up with the logo.

Best Regards

I have added xtemos as an admin. Please check the private content for login.
Looking to get rid of the categories on the mobile menu and have the logo show up.

Hello,

It seems the image you upload is broken or deleted: https://gyazo.com/6b0ace43d4a2c1916b32d2b321459134

Upload it again and make sure it is visible in the Header builder.

Best Regards

It’s not broken it is white with a blue dot. Same image is used in the desktop header. replaced and same issue.
1. what else could it be? please advise.
2. What about the categories showing on the mobile menu?

Hello,

Please update the theme and all the plugins in Appearance > Install plugins.

If the problem remains deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

As for the Product category menu in the Mobile menu: you have selected: https://gyazo.com/d3cf1f0a608c0e4254f16a06a7ced5bc

and here is the menu you have selected: https://gyazo.com/1fb737f2c2bc3223a8cb6371af7df606

You need to create the menu from Product categories and then set it in the Mobile menu.

Best Regards

Turning off plugins did not work. Logo is still not showing
You can also see that the mobile header is showing social icons in the top bar, but only the desktop is set to show that.

Hello,

Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

logo file on mobile shows up now but disappears on scroll with sticky header. Using the same logo for both.

Hello,

Please make the full backup of your site, update the theme and all the plugins, if the problem persists, please let us know.

Best Regards

[Author]

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