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No Description box to place Mega Menu?

Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 22, 2020 at 6:38 pm #169281

    jjaimes
    Participant

    Hi,

    I purchased the Basel theme, and there is no where for me to place the Mega menu. I’m attaching a screenshot of the image that you guys have on the documentation, versus what is showing up on my end. Please help!

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    January 22, 2020 at 7:47 pm #169291

    Elise Noromit
    Member

    Hello,

    First of all, save the menu as soon as you have added the menu item.

    Then choose “Set size” or “Full-width” in the Design drop-down.

    Best Regards

    January 22, 2020 at 7:58 pm #169295

    jjaimes
    Participant

    I have the “set size” chosen, and even when I put it to “Full Size” nothing happens. Please see the new screen shot attached.

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    January 23, 2020 at 6:07 am #169338

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area I will check.

    Best Regards

    January 23, 2020 at 2:53 pm #169438

    jjaimes
    Participant

    can I send that to you privately?

    January 23, 2020 at 3:17 pm #169441

    jjaimes
    Participant

    I put it in the private content section, I didn’t notice that. Thank you.

    January 23, 2020 at 7:06 pm #169467

    Elise Noromit
    Member

    Hello,

    In most cases, this issue is connected to the PHP max input vars limit parameter in your web server configuration. You can check the current value for this parameter in your Dashboard -> WooCommerce -> System status. Usually, this parameter is not allowed to be changed on shared hostings so you will need to contact your server providers and ask to increase this limit. Recommended value for this is 5000

    Please contact your host support and ask to increase.

    Best Regards

    January 23, 2020 at 7:34 pm #169477

    jjaimes
    Participant

    Hello,

    I have access to the cpanel. I updated the parameter myself and cleared my cache on the website, did a hard refresh and nothing has changed. Please let me know what else you think may be the problem?

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    January 23, 2020 at 8:45 pm #169479

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated we shall check deeper.

    Best Regards

    January 23, 2020 at 9:06 pm #169482

    jjaimes
    Participant

    I deactivated all the plugins not related and the problem is STILL there! 🙁
    Please investigate further. I will leave them deactivated. But I need the plugins activated again eventually.

    January 24, 2020 at 7:31 am #169545

    Elise Noromit
    Member

    Hello,

    I have activated recently plugins not to keep the site without the plugin.

    You have disabled the fields in the Screen options https://prnt.sc/qs4p1k

    Best Regards

    January 31, 2020 at 4:06 pm #170837

    jjaimes
    Participant

    Thank you! This fixed it!

    January 31, 2020 at 8:53 pm #170889

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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