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Original footer menus & product pages shows as an article in mobile

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  • #459565

    digitabiz0
    Participant

    Hello, I need help with two issue.
    1- from time to time the theme start showing the original menu that come with the theme in the footer. which is not good.
    2- in mobile device, the product pages shows just like an article or blog not an actual product that can be purchased. no by button. and you need to click \\\”leave a comment\\\” to be able to purchase the item, and it takes to web version.

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    #459567

    digitabiz0
    Participant

    compliment to the above.

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    #459615

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all plugins except these ones:

    WPBakery Page Builder or Elementor
    Woodmart Core
    WooCommerce
    Please switch to the parent theme if you use the child.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    #459626

    digitabiz0
    Participant

    Hi again,
    As I mentioned the first issue is showing time to time. when I created this ticket the issue is not here, but yesterday it was.
    The second issue is showing all the time.
    Please clarify what issue can be resolved if followed your solution.
    also, what you mean with this ( If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back. )

    #459628

    Luke Nielsen
    Keymaster

    Hello,

    The mobile product page comes from some plugin or some plugin affects it. So in order to find which one affects, plugin deactivation is required.

    I meant the permission to deactivate plugins or switch to the parent theme on your site for testing the issue.

    Kind Regards

    #459631

    digitabiz0
    Participant

    all plugins are deactivated except the 3 you mentioned earlier. and I’m using the parent theme.

    #459632

    digitabiz0
    Participant

    Now the footer issue is back.

    #459652

    Luke Nielsen
    Keymaster

    Hello,

    Now, try to disable the footer via Theme Settings -> Footer:

    https://monosnap.com/file/VIFpsWAhcCR9mgUs7toyIianDXWHUA

    Don’t hesitate to let me know if you need any further help or any other info.

    Kind Regards

    #459689

    digitabiz0
    Participant

    Hi,
    Looks like the AMP plugin is causing the products issue in mobile device.
    For the Footer, even after switch it to OFF, it still show up on the website ( desktop and mobile ) ( cache cleared and browser history deleted ).

    #460088

    Luke Nielsen
    Keymaster

    Hello,

    Could you please provide access to the admin dashboard so I will investigate from where that footer comes?

    Looking forward to hearing back from you!

    Kind Regards

    #460127

    digitabiz0
    Participant

    Sure.

    #460167

    Luke Nielsen
    Keymaster

    Hello,

    For now, the footer comes from the “ElementsKit Lite” plugin and the theme’s footer is disabled via Theme Settings -> Footer, so just clear the browser/mobile cache and it should work well. Also, at the moment I don’t see problems with the footer. Let me know when the theme’s footer is back while it is off via Theme Settings.

    Kind Regards

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Viewing 12 posts - 1 through 12 (of 12 total)