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prebuilt websites stuck at 15% loading

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #469565

    amer.m.hamdan
    Participant

    prebuilt websites stuck at 15% loading
    i am trying to set the jewellery theme and its stuck at 15% all the time .. i chekd the status log and every thing is good :
    WordPress
    Theme Name:
    Woodmart
    Theme Version:
    7.2.4
    WP Version:
    6.2.2
    WP Multisite:
    No
    WP Debug Mode:
    Disabled
    Server
    PHP Version:
    8.2.6
    PHP Post Max Size:
    800M
    PHP Time Limit:
    300
    PHP Max Input Vars:
    10000
    PHP Memory Limit:
    256M
    PHP Upload Max Size:
    200M
    PHP Function “file_get_content”:
    On
    DOMDocument:
    Yes
    Active Plugins:
    7

    #469567

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #469599

    amer.m.hamdan
    Participant

    thank you for fast replay .. actually its fresh new WordPress site so i didn’t install any plugins .. only the one that the theme demand

    #469628

    Artem Temos
    Keymaster

    Sorry, but we can’t access your website and get this error in the browser https://gyazo.com/719984c7662b959c5b37d17024548ae5

    #469679

    amer.m.hamdan
    Participant

    yes it because we didn’t make the ssl yet .. you can click on details and go to website with HTTP only

    #469808

    Artem Temos
    Keymaster

    It might be a reason for the dummy content import problem too. Please, set up SSL certificate first and try again.

    Kind Regards

    #469892

    amer.m.hamdan
    Participant

    please try with the ip addres of the server :

    #469941

    Artem Temos
    Keymaster

    It doesn’t make any difference because it is also without SSL. And because of that API requests may not be performed correctly.

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)