PROBLEM VIDEO LOGO PLAY IN FEATURED IMAGES ! URGENT

Hi people, I have a trobule, this logo (for play video) es in incorrect position.

See attachedd

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Hello,

Please try to upload an image in a bigger size. The logo is fixed and it is in its right postionb. The problem is caused by the image size. It is very small.

If you have any questions please feel free to contact us.

Best Regards

But its the same size that ever, days ago this problem wasnt.

In other hand you say that the problem is size? What size is correctly?

Regards

Hello,

There is no required or recommended image size for product or other purposes. Image should be big enough to have a nice view. Just for information we provide images sizes applied in our demo:

Product main image: width: 800px; height: 1200px;
Blog post: width: 1024px; height: 720px;
Page title background: 1200px; height: 400px;

If you have any questions please feel free to contact us.

Best Regards

Hi, is NOT solving anything.
Please can anybody check my web, where is the problem? Is any css code to put every picture with the correct button link? Can put the logo video in the middle of the picture? Maybe this is a good option.

I wait your news. I want to put also bigger video button

Regards

Hello,

Please insert the credentials into the Private content below the message area, I will check the product.

Best Regards

Hi I sent credentials in private

Hello,

In order to demonstrate, I have added a bigger image as I recommended above, here is the result: https://gyazo.com/79b4ee8add906b3e8deb915bf2c1d7f2

Now I set the image back. Please try on your own to get sure.

Best Regards

Hi, the big problem is that, is not a good UX, because the big image, makes you scroll to see information. Im trying to explain you, that is a recently problem. We ever use our image, and the problem wasnt.
Please check, is a bug of your theme. There is a any Css code to put to fix this?

Regards

Hello,

Please update all the plugins in Appearance > Install plugins and check how it works.

Let us know if the problem remains.

Best Regards

the problem is still there

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

I desactivate all, and the problem still there 🙁

Hello,

Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

The best way is to clone and move your site to a staging platform I will check and leave as it is for you to find which plugin

Best Regards

Yes no problema.
Send us a email, 5 minutes before.

Regards

Its Working great now.The pictures and video logo are correct. Please dont touch anything.

We stay in touch

If you have any questions please feel free to contact us.

Best Regards

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