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Problem with brand page and product page with a brand

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  • #413503

    alessandro_simion
    Participant

    We have a problem with the display on the brands page, not all are shown, most of them are not there, ex: https://www.iliving.it/i-nostri-brand/. Another problem and if I click on a product brand it tells me no user product, ex: https://www.iliving.it/living/poltroncine-e-sedie/sgabello-tabouret-haut-vitra/. How can do to fix it?

    Thanks so much for your support.
    Alessandro

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    #413558

    Hello,

    1. Your issue has been solved. Now all the brands are showing on the page:
    https://www.iliving.it/i-nostri-brand/

    2. There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved.

    Best Regards.

    #414680

    alessandro_simion
    Participant

    Hi Aziz,
    thanks for fix a issue for the brand page.
    I tried to disable all plugins and the problem remains and if I click on a product brand it tells me no user product, ex: https://www.iliving.it/living/poltroncine-e-sedie/sgabello-tabouret-haut-vitra/.
    How can do to fix it?

    Thanks so much for your support.
    Best Regards.
    Alessandro

    #414752

    Hello,

    Please check how it works with the default WordPress theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, deactivate all the 3rd party plugins from the site.

    Best Regards.

    #415223

    alessandro_simion
    Participant

    Hi Aziz,
    we have already tried to disable all plugins and leaving only your theme with the essential plugins to the theme does not work, we have verified that with the default WordPress theme the brands work. How can do to fix it?

    Thanks so much for your support.
    Best Regards.
    Alessandro

    #415311

    Hello,

    I have checked the brand page with the WP default theme Twenty Twenty Two and it is not showing any products on the brand page: https://ibb.co/YX6Jm8n

    So this issue is related to the Woocommerce, please ask the Woocommerce plugin support to check and solve the issue.

    Best Regards.

    #415508

    alessandro_simion
    Participant

    Hi Aziz,
    the site you should put it back as it was before, that is, please reinstall all the plugins and not leave the work halfway.
    The problem you say is related to Woocommerce, is not reflected, because one of the brand pages works: https://www.iliving.it/brand/cassina/.
    Is it possible for you to fixed it?

    Thanks so much for your support.
    Best Regards.
    Alessandro

    #415632

    Hello,

    Sorry for the inconvenience but I just activated the WP default theme Twenty Twenty Two, you can activate the Woodmart theme again on the site and ask the Woocommerce support to check and solve the issue for you.

    Because the issue is not related to the theme it is related to the Woocommerce plugin.

    Best Regards.

    #415635

    alessandro_simion
    Participant

    Hi Aziz,
    Ok, I feel Woocommerce support.

    Thanks so much for your support.
    Best Regards.
    Alessandro

    #415806

    Hello,

    You are Most Welcome 🙂

    Let us know if there’s anything else we can do for you! You can always reach us at any time.
    We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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