Problem with shop page

Hallo

I have a problem with the Shop page.
When I am logged in, it displays the correct version of the website (screen shop_login_ok.jpg). However, after logging out, it shows some other completely destroyed version of the wrong page and the entire store falls apart (shop_logout_error.jpg).
The page cannot be edited in Elementor – from what I noticed, the problem is that on this page I have a shortcode with “filter” and “sort by” ([html_block id="6097"]).
The “sort by” component has disappeared from the elementor editor altogether.

Greetings
Szymon

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Hallo

As I noticed, the Shop page is overwritten by the Product archive layout (from woodmart Layouts).
The problems described earlier are therefore on the category pages (product archive layout). So as I understand it, category pages (product archive layout) is the same as the Shop page (with list of categories) (has the same template).

Greetings
Szymon Kurek

Hi again

I noticed one more thing:
when I go to the category page (product archive) directly (e.g. from the main page https://schmiede.stahlco.de), the page looks different (it falls apart), but when I enter through the shop page (https://schmiede.stahlco.de /shop) then the page is different (ok). even though it is the same address, e.g. https://schmiede.stahlco.de/02-zwirbeln/

Greetings
Szymon

Hello,

I have checked your site with logged in and logged out and not seen any issue on the shop page. Check back your site after completely clearing the browser cache and check the issue.

Best Regards.

Hi

Can you send screenshots or a video because I don’t know if we understand each other well.
I have already cleared all possible caches (browser, wordpress, cdn, wprocket). I have now cleaned it again and the problem is still there.

However, from what I see, the problem is only related to whether I am logged in or not.
Attached are screenshots of the same page before and after logging in…

Greetings
Szymon

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Hello,

Please see this video:
https://www.veed.io/view/ac8c5635-8141-464e-918a-7c18e5511017?sharingWidget=true&panel=share

Best Regards.

Hi

To see the issue you need to go to the category page…

Greetings
Szymon

Hello,

I have checked the issue on category pages. It is fine.
Screenshot for clarification:
https://www.veed.io/view/ecfe4eb5-42d9-4a2b-a36d-723fcf76857e?sharingWidget=true&panel=share

Clear your browser cache or try accessing the page in incognito/private mode to check the issue.

Best Regards.

Hi

1. Unfortunately, the video shows only the top of the page, not the entire page (although even the header shows that it is different for login/logout, e.g. the number of products under the category names disappears)
2. you are still on the same page, move between different categories

Greetings
Szymon

Hello,

Can you please share a small video for better understanding.

Best Regards.

Hi

https://www.veed.io/view/facf8c2e-0b7b-498b-a1d2-5a7e2c388ca7?panel=share

Greetings
Szymon

Hello,

This video is private and locked. Please share the video link in the private content and set the video as public.

Best Regards.

Hi

I have the “Anyone with the link can view” option checked.
However, I see that it still shows as private…
In private link to veed and on my server

Greetings
Szymon

one more link from veed on priv, maybe it will work…

Hello,

Sorry to say your video link is not working. Please upload the video on another platform.

Best Regards.

Hi

In priv link to my server that I provided earlier – it definitely works

Greetings
Szymon

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated, and let me know I will check and give you a possible solution.

Best Regards.

Hi

I determined that the problem was the WP rocket plugin.
The question is whether it’s a matter of its configuration or data stored somewhere in the cache (although I have cleared all possible caches, also in WP Rocket many times).
Now the plugin is disabled and the website works fine for me. Is everything OK for you and did you have the same problems (like I do) before?
Have you ever encountered such a problem with WP rocket (it’s a very popular plugin…)? Do you have any idea to solve this problem?

Greetings
Szymon

Hello,

I have activated the cache plugin and then check the site it is working fine. Please check it in the Incognito browser.

Best Regards.

Hi

Also in incognito mode the problem still persists.
Although the website looks OK, the menu is broken (screenshot).
I know that customers also have this problem, so it’s not my browser’s issue.
When testing, go between the pages several times, look at the menu at the top – the first time it works fine, only after clicking through it the problem occurs.

Greetings
Szymon

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[Aizaz Imtiaz Awan]

Hello,

I did not see any issue now after activating the WP Rocket plugin on your site. Please see the video here:
https://www.dropbox.com/scl/fi/xdbrbky6hamludlzhxuel/no-issue-with-menu.mp4?rlkey=wh9vqlqt9iiv7pgzbl9hpmeki&dl=0

If still you see the issue, please share the video as well.

Best Regards.

• This reply was modified 9 months, 4 weeks ago by Aizaz Imtiaz Awan.

Hi

You are logged in all the time…
The problem occurs when you log out of the store
Once again, I am sending you a link to my film (priv)

Greetings
Szymon Kurek

Hello,

Please check it now after removing the browser cache.

Best Regards.

Hi

looks OK. Have you changed anything? Because I have a similar problem on the second store and there are problems in the same browser.

Greetings
Szymon

Hello,

I have just disabled these options from the WP Rocket >> Settings >> https://ibb.co/NtL90B5

Best Regards.

Hi

Please close this topic.

Greetings
Szymon

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