Home Forums Basel – Premium Template Problem with the wish list and help with raising the brand name to the product n

This topic contains 21 replies, has 2 voices, and was last updated by  eslamcasper 5 months, 2 weeks ago.

Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • #155536

    eslamcasper
    Customer

    Hi, I have a problem with the wish list which is that the list is already empty but it shows 2 side of the heart icon at the top

    I also need help with upgrading the brand name to the product name on the product display pages for shopping or categories

    #155563

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    1. Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    2. Clarify the issue, what you want to change, provide page URL and screen.

    Best Regards

    #155569

    eslamcasper
    Customer

    in Private

    Private Content Hidden
    #155699

    Hello,

    The HTML structure does not allow moving the brand before the title with CSS. It requires Woocommerce customization which is not covered by our support. You will have to find a developer. There is one option perhaps you will like it. You can show the label of the brand on the product image. In order to activate the attribute, navigate to Products > Attributes > enter the attribute and enable “Show attribute label on products”

    Have you solved the issue with the Wishlist?

    Best Regards

    #155850

    eslamcasper
    Customer

    Unfortunately the problem with the wish list has not been solved

    #155913

    Hello,

    Please deactivate all the plugins not related to the theme provide the site admin access to the private area I will check.

    Best Regards

    #156768

    eslamcasper
    Customer

    1. I already deactivated all the plug-ins but the problem still exists.
    2- I have another problem which is sometimes if you click on the name of the brand goes to the product page but appears empty and the name of the page disappears from the browser tab remains the name of the site only

    #156782

    Hello,

    Please provide the site admin access to the private area as well as the page URL with the problem. Please describe your actions step by step: you click the brand and get to the product page, right? What is empty the product page in which you got in?

    Best Regards

    #157886

    eslamcasper
    Customer

    This is a description of what is happening

    Private Content Hidden
    #157934

    Hello,

    As for the Wishlist, you have not deactivated the plugins, I have deactivated Autoptimize and Cache plugins and Wishlist works correctly https://gyazo.com/6d2a284fb2818e7f759b2388fb689a4a

    As for the Brand, the problem is not clear even with the video. Provide the description in the following way: 1 step – screen and translation. Deactivate all the plugins not related to the theme and check the problem once again.

    Best Regards

    #158021

    eslamcasper
    Customer

    The problem still exists

    Private Content Hidden
    #158071

    Hello,

    I am checking the working the Wishlist https://gyazo.com/d0d0585a20330b3c68db65d2efbe8016

    And now I switch to the shopping page https://gyazo.com/a303410d7243e4aaaff6943b6bbe741b

    As for the brand, the issue seems in loading a certain page.

    Best Regards

    #158964

    eslamcasper
    Customer

    Regard Problem Brand , This Problem occurs when click on the brand name also this problem is not continuous but sometimes occur

    #159008

    Hello,

    Please keep checking the problem, and if you see any steps which allow reproducing the problem, let us know.

    Best Regards

    #159518

    eslamcasper
    Customer

    My favorite problem is still going on

    Private Content Hidden
    #159600

    Hello,

    I am checking again in different devices and wishlist work properly https://gyazo.com/9f62c4d63aed5e2cfcda8df11bcc1139

    You need to wait till one product has been deleted, then delete next

    Best Regards

    #159685

    eslamcasper
    Customer

    Please sign in with this data :

    Private Content Hidden
    #159754

    Hello,

    What should I do to reproduce the problem? Please check the site on other devices with other cache configurations.

    Best Regards

    #163953

    eslamcasper
    Customer

    Hello, I would like to translate the favorites link in the list of my account page, which is in this top menu of the site Taking into account that I have already translated the favorites page and it works fine without problems but I need to translate its link as I told you

    #163976

    Hello,

    The pages URL are not translated. If you have a multilingual site it is configured to have a language extension or sub-domain, depending on the plugin you use. Please contact the plugin support on this issue.

    Best Regards

    #164328

    eslamcasper
    Customer

    Hi all the links of the pages have already been translated correctly in sub domain and this was done by the plugin automatically but the favorite link only was not translated in the heart symbol in the header and in my account page

    #164364

    Hello,

    When you create a page, you insert the title, and the URL slug is generated based on the page title. URL slug is not changeable. Create a new Wishlist page insert the title wich you want to see in the URL and set this page as the Wishlist page in the Theme Settings > Shop > Wishlist. Delete the wrong previous Wishlist page not to be confused.

    Best Regards.

Viewing 22 posts - 1 through 22 (of 22 total)

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