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Product Image problem

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  • #696085

    giova.marini
    Participant

    When you go to a product, it loads the high-definition image, which then disappears for a second and loads a second low-definition image. We have disabled all caching services, but it keeps happening. Also, when selecting a color, the main image disappears and is replaced by the variant image. We would like the main image to remain underneath the one being displayed, and not be replaced.

    #696150

    Hello,

    01. Could you please record a short video and describe how we can reproduce the issue so we can check this for you?

    02. You are using a third-party plugin “variation swatches for WooCommerce” for this. Please review the plugin settings for this.

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)