Question

Hello, a theme update was released on the 10th; did it add the order layout from the demo version?

Additionally, a problem has arisen with the counter, which isn’t counting down; it’s impossible to change product photos, and the arrows have disappeared as well.

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I’ve cleared the data I can share, so one topic remains.

Hello,

1. Order layout

If you mean the order confirmation page shown after checkout, you can build it with our layout builder:
– Go to Dashboard -> Layouts -> Checkout and click the add button.
– Select Thank you page, enter a layout name and set the conditions.
– Pick one of the predefined designs or start from a blank layout, then click Create layout.
– Edit the layout and publish it.

For more information, please refer to our documentation:
https://woodmarttheme.com/docs/thank-you-page-builder/

2. Countdown timer and product gallery

When a countdown stops counting, the gallery images won’t change and the arrows disappear all at once. After an update, this is often caused by a cache or optimization plugin. Please try these steps:

– Clear all caches: your caching plugin, server or CDN cache, and your browser cache. Then check the site in an incognito window.

If the problem is still there after these steps, please send us a link to a product page where the problem happens and temporary WordPress admin access, using the Private Content field so I will check and give you a possible solution.

Best Regards

2. Countdown timer and product gallery – This problem has been resolved.

1. Order layout – What I mean here is whether that checkout view (photo 1) has been added yet (checkout)

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Hello,

Sorry to say the updated checkout demo layout has not yet been included in the theme’s demo import content. We are planning to include it in a future theme update.

Best Regards

I haven’t changed the configuration, yet a problem has appeared with the display of the purchase summary on the website—an entire menu is showing up that shouldn’t be there.

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

[Aizaz Imtiaz Awan]

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• This reply was modified 6 days, 14 hours ago by Aizaz Imtiaz Awan.

Hello,

I have just checked your website again after clearing the cache using the LiteSpeed Cache plugin, and the issue appears to be resolved. Please refer to the following screenshot for confirmation: https://postimg.cc/CnssXmyW

Could you please clear your browser cache and check the website again?

Best Regards,

I have a different logo on mobile now

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and is the new design from the payment demo version already available?

CLOSE TICKET 🙂

Hello,

Have you solved the issue?

Besst Regards.

Yes, I just needed to upload my logo in the settings.

I also have a question: is the “checkout” payment layout—the one shown in the demo version—available now?

Hello,

Yes, the checkout layout from the demo is now available. You can import it by navigating to WoodMart > Prebuilt Websites > Furniture 2 > Partial and importing the Checkout page.

Here is the documentation how to import: https://woodmarttheme.com/docs/partial-import/

Best Regards

I’ve done that, but it still doesn’t look as great as it did in the demo version—could you log in and set it up correctly for me?

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additionally, this error appears when attempting to edit

[Aizaz Imtiaz Awan]

Hello,

I have checked your website, and the checkout layout has been imported. However, it looks different from the demo because your current Theme Settings differ from those used in the Furniture 2 demo. I also noticed that a plugin adds a shipping/pickup option to the checkout page.

I did not encounter any errors while editing the layout: https://postimg.cc/ZWKPwFC3 . Please temporarily deactivate third-party plugins that are not required by the theme and check again.

If you prefer, I can import the Furniture 2 demo’s Theme Settings on your website to make the design closer to the demo. Please note that this will replace your current global theme settings.

Best Regards

• This reply was modified 3 days, 21 hours ago by Aizaz Imtiaz Awan.

This version doesn’t look like the one in the demo. The rest of the site matches the demo, but the checkout is different—it’s missing the background and is much narrower; it’s now a completely standard checkout page, unlike the one in the demo. I have a backup, so could you please adjust the settings? Changing things like the color scheme or the font shouldn’t have resulted in such a completely different checkout layout.

And the fact that there are various providers and payment methods is not an issue at all; they are necessary for the customer to complete the payment.

a file that was imported using this theme, which is now disabled…

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Hello,

Your issue has been resolved. Please check back your site and check the checkout page.

See the screenshot for clarification: https://postimg.cc/7CpSdXk3

Best Regards

Unfortunately, I had to roll back to a backup because a whole host of errors appeared… but why can’t I even edit anything now that these changes have been applied? When I click “edit” at the top, a critical error pops up.

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I’ve found a solution; the error mentioned above relates to “free gifts” offered upon reaching a certain purchase amount.

I still don’t understand why the checkout area behaves this way—even after disabling plugins and removing CSS code (which, in any case, had nothing to do with this), the width of the cart section remains narrower than the rest of the site (the site is 1400px wide, while this part seems to be under 1000px). Please provide a solution so that it matches the width of the rest of the page…

https://elegantshop.pl/zamowienie/

Could you please explain how to ensure that the background used across the entire page is also displayed here, and how to set the width to match that of the rest of the page?

Hello,

I had only imported the Checkout layout and applied the Furniture 2 demo’s Theme Settings to your website. While editing the layout, I did not encounter any errors on your site.

However, I have checked your website again, and it is currently showing a “Too Many Requests” error: https://postimg.cc/RJ9v8hL2 , preventing me from accessing it.Please check with your hosting provider to determine why the server is returning this error. I also noticed that the previous backup has been restored and the page layout background and width showing old design.

Please follow this guide and troubleshoot the too many requests issue
https://contabo.com/blog/429-too-many-requests/

Best Regards

New password, Yes, I had to restore the settings from the backup because there were a lot of errors, the basket had a lot of errors, some of the product descriptions had significant errors, I just wanted to expand the page and to have a background from the whole page.

Hello,

I have checked your website and attempted to make the necessary changes, but I encountered a 429 Too Many Requests error, which is preventing me from accessing your site. Please check with your hosting provider to determine why the server is returning this error.

Please follow this guide and troubleshoot the too many requests issue
https://contabo.com/blog/429-too-many-requests/

Could you please clarify whether you would like us to adjust the existing checkout page’s width and background or create a new checkout layout similar to the Furniture 2 demo?

Once the access issue is resolved, we can investigate this further and help you achieve the desired result.

Best Regards.

[Author]

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