Search Function Not Working

Hi, team
When searching for the word in the bar at the header it gives the related Products.
However, when hitting ‘Enter key’, the page says that ‘No products were found matching your selection.’
Could you please look at the issue?

Attachments:

You must be logged in to view attached files.

Hello sohee7569,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Kind Regards

Hi!
What is your WordPress user name or email address that I can invite?

Hello sohee7569,

You can use any email, it doesn’t matter.

Regards,

Hi, team
Please find the account info & PW in the private content.
And please loot at the issue as soon as possible.

Hi sohee7569,

Thanks for details.

Navigate to Settings > Relevanssi > Indexing tab > Select the post types and Taxonomies > Click on Save the options and then Build the index buttons > Clear cache and check again.

https://prnt.sc/8gNF4Xf9OVJP

Regards,

Hi,
I checked on the product under post types and built the index.
After that, it does not give an error when searching U3000.
However, nothing shows up in the search result, and when just typing U3000 in the search bar, it gives non-related products.

Attachments:

You must be logged in to view attached files.

Hi sohee7569,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hi, team
Yes, you can, but please have them back activated once the investigation is completed.

Thanks

Hi sohee7569,

I cannot access to site, can you please check again? https://prnt.sc/q2gv7OnCEBgn

Regards,

Hi,
It is accessible now. Please try to connect to test all!

Hi team, It has been working fine! Please test on your end to see what is causing the search isseu!
Thanks

Hi sohee7569,

Glad to hear your issue has been resolved. If you face this kind of issue, please let me know.

Regards,

[sohee7569]

Hi, team
Thanks for your reply.
Now I see the search function is working.
However, when searching U3000, it is showing unrelated product such as Suction Cup Mount that does not have any word of U3000 in the content.
Also, it is showing 2 pages of search results, but the 2nd page is exactly same as 1st page which means it is duplicated.

• This reply was modified 3 months ago by sohee7569.

Attachments:

You must be logged in to view attached files.

Hi sohee7569,

I tried to search for U3000 but it returned empty search results page https://prnt.sc/cgntxheyH4Oh

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Yes, please go ahead

Hi sohee7569,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Can you please check restrictions? I am currently cannot access your site, I am from Viet Nam.

Regards,

Hi,
We do not have any restrictions. Or can you please let me know where I can check any restrictions?
You have been accessing the sites!

Please use the same info in the private section again.

Hi sohee7569,

Please contact hosting provider for more details. I tried to use VPN but the site loads too slow and takes long time for debugging.

Thanks for understanding.

Regards,

Hi,
Can you please try again? We did nothing on the server.
Wasn’t it working fine on your side before?

Hi sohee7569,

I tried to use VPN to access your site, but it loads too slow for debug https://prnt.sc/YI_CDPyFJzEE

Regards,

Hi,
What should I ask hosting provider to do? and do you have to use VPN to access the site?

Hi sohee7569,

Please ask your hosting provider if they restricted IPs or Countries, I tried VPN but it still loading too slow.

Regards,

Hi, team
This is what I received from WordPress.
“We don’t have IP restrictions for that country, and the fact that the site loads means that there is no restriction, which might be related more to their ISP.”

Please figure it out what could be solution as soon as possible.

Thanks

Hello,

The last password you provided is wrong and we can’t enter your dashboard. https://gyazo.com/ceb3498c47706b06e933b13906c8f366
Please provide us with a proper access to your website so we can investigate the issue asap.

Kind Regards

Hi,
The ID and PW I provided work fine on my end.
Please ensure that you entered ID and PW correctly!
Tanks

Hi,
Now the search function works fine! Thanks!
I set the visibility of Refurbished products to ‘Shop Only’.
However, when just typing ‘U3000’ in the search bar, Refurbished products are visible and when hitting the enter button, actual result page does not show Refurbished products.
How can I make Refurbished products are not shown in the search bar too?

Attachments:

You must be logged in to view attached files.

Hi sohee7569,

Thanks for your patience.

You see the search results due to these are variable products and variation has SKU exactly what you searched for.

Regards,

Hi, team

Them why Refurbished products are now shown in actual search result page while they are shown in the search bar before hitting the enter button?

Hello sohee7569,

Sorry, but your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Kind Regards,

[Author]

Posts