Sidebar categories need to be scrolled

I have added categories and when open them i see only visable on the screen, and can not see categories wich are down need to make it scrolled

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Hello,

The sticky navigation menu items must fit on the screen; in case the menu items don’t fit, you need to somehow reorganize the menu. It is impossible to define the “scroll” there because in this case, the drop-down submenus will be cut off by the “overflow”.

Best Regards,

Hello I want to move coupon code box down below the total sum, I see in layouts 2 checkout pages

Checkout layout Mega electronics – Checkout top content
Checkout layout Mega electronics – Checkout form

Coupon code is added on Checkout top content, and I`m not able to add the same field to Checkout form page

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Hello,

Unfortunately, it is not possible. The HTML structure does not allow solving it. Such modification requires complicated WooCommerce code customization, which is not covered by our support.

Best Regards,

Hello my shop page ifo was deleted by itself, don`t understand how it come this way, can you send me html version of that page ([vc_row][vc_column][/vc_column][/vc_row]) I need to add and fill again with information, now on pc is working but on phone is empty.

I dont understand whats wrong the whole page is empty on mobile, when i check page from admin all are empty but earlier was filled by information, can you give me html version.

and when shop page are marked from woocommerce, and i want to edit shop page from pages it, i can not open page editing it shows error that theme doesn`t support such dimension error

all in all I have problem with showig products on my mobile version of my shop page, on pc all is okay, and the most interestins that all was working about 2 hours ago and i don`t understand what happened, and why the phone not showing products.

product archive layout Shop are filled with information previous 2 messages are not actual. tacke attension on this last one

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Here is

Have you checked?

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.

Best Regards,

deactivated 3rd party plugins, but still the same

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

Looking forward to collaborating with you!

Best Regards,

Yes I confirm

Have confirmed, turnd off all plugins, deactivated codes from code snippets, and the error still stays.

Can you update eith information?

I am writing to formally raise a concern regarding the quality and responsiveness of the support I have received.

Since purchasing the theme, I have contacted support three times regarding three different issues. In each case, the response was the same template message stating:

“Such modification requires complicated WooCommerce code customization, which is not covered by our support.”

For the past five days, I have been trying to resolve a bug that clearly originates from your theme. I would like to clarify the following points:

This is not a customization request

No third-party plugins or services are involved (all are disabled)
The issue is a bug coming directly from the theme
Nothing needs to be modified — the issue simply needs to be fixed
The problem has remained unresolved for five days
Support responses have been extremely delayed and infrequent

I paid additional money specifically for support, yet the issue has not been properly analyzed or addressed. Repeating the same generic response without investigating the problem does not reflect the level of support that was advertised or paid for.

Please review this case seriously and provide:

A proper technical investigation of the theme bug
A clear explanation if this issue is genuinely outside the scope of support
An estimated timeframe for resolution

I expect a concrete and helpful response rather than another generic message.

Hello,

After checking your website, we can see that the page is cached on mobile devices:
https://monosnap.ai/file/kA6rEgKHEy0UBbzqIHbqJrWDUIdogq

Because of this, you do not see any changes whether third-party plugins are enabled or disabled.

This caching is most likely configured on the server side.

At the moment, we tested this issue with caching disabled (you can also check this by adding ?nocache to the URL), and currently we do not see any issues:

https://monosnap.ai/file/GKgoB2dGZoe7Mm3cXoRgUfx5EE46uu

Best Regards,

Have checked and discussed with theme support this comes with Litespeed cache plugin, with your theme wpRocket cache plugin will work better?

Hello,

We fully support WP Rocket.

At the same time, LiteSpeed Cache, which comes with the server/hosting, also works correctly with our theme, just as it does with the default WordPress themes.

Best Regards,

Hello i need to translate this texts and can not translate

reviews(singli product page)
products(Shop page category count text)
Close ( filters sidebar)

Plugin is translatepress I gues this comes from gettext, is it possible to translate with javascropt?

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Hello,

I have found that you are using the Translatepress plugin. We have not tested TranslatePress – Multilingual and other translation plugins and do not guarantee 100% compatibility.

WoodMart is fully compatible with WPML. Please consider the possibility of switching to this plugin.

Alternatively, you need to contact the TranslatePress – Multilingual plugin support. https://translatepress.com/translate-woocommerce-products-translatepress/

If you have any questions please feel free to contact us.

Best Regards,

Can I hide this texts by code? If they not be visable I don`t need to translate them

Hello,

Yes, you can hide them. Please use the below custom CSS code and paste it to Theme Settings >> Custom CSS >> Global CSS section:

.wd-cat-count.more-products a {
    display: none;
}

Also, please make sure that you are using the latest theme version with all the updated theme plugins. Then may be these words will be available for the translation in Translatepress plugin.

Best Regards.

and how can I hide filter sidebar CLOSE text and on single page rewievs count text?

Hello,

You can translate them easily from Translatepress plugin >> Settings >> Site Translation >> https://ibb.co/B5vhjYJN

To translate the word close see this: https://ibb.co/bMwcb6Rg

Best Regards.

links are not working can`t see (

I have installed notropack plugin and thi issue with shop page still stays

this is what nitropack support says
Alex Fiersen: we have disscussed yesterday my issue with Jayny and it was fixed now I faced up again

Error with SHOPPAGE

I have resaved the permalinks what can I do else not to fix this issue, can you give me gaurantie thath if I purchase rocketpower plugin the issue will be fixed?

read atteched text file

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Hello,

Here is the updated message with the new image links.

You can translate them easily from Translatepress plugin >> Settings >> Site Translation >> https://jmp.sh/dCefyW9Y

To translate the word close, see this: https://jmp.sh/jud1eXQN

2. For the other shop page issue, the issue is because of the 3rd party plugin as you already know that so please keep getting support from the 3rd party plugin support or the hosting provider support. There is no issue on your site after deactivating all the 3rd party plugins and activating theme’s required plugins.

Best Regards.

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