Home Forums Basel – Premium Template Theme Options Panel not working

This topic contains 6 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 month ago.

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  • #312879

    coracs
    Customer

    I updated the Basel theme 5.5 today. After installing it, I find I cannot customize the view
    of web with the Theme Options panel.It’s no working. Please check the picture below, it seems something wrong, how to fix it???

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    #312882

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #312885

    coracs
    Customer

    Thank you for your reply, I disabled some plugins, and here is the admin access

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    #312910

    coracs
    Customer

    Hello,
    Could you help to check what’s the problem with that wrong. I try again ,I have reinstalled the Basel theme again, but the Theme Options panel didn’t work as I have mentioned

    #312911

    Hello,

    We have just tested your website and it works correctly. Here is a screenshot https://gyazo.com/f4b14a7b0d99e61cb53eae29524091a8

    Kind Regards

    #312929

    coracs
    Customer

    Hello,
    Thank you so much, I find it and seem it is the cache problem, I clear the cache in Chrome, It show!

    #312946

    Great, we are glad that you sorted it out. Let us know if you have any questions.

Viewing 7 posts - 1 through 7 (of 7 total)

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