Home Forums Basel – Premium Template Unable to access wp-admin

This topic contains 8 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 6 days ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #330476

    atsoolevy
    Customer

    Hi there,

    I can’t reach wp-admin folder after installing the theme:
    Weird thing is that wp-admin/index.php works.
    But, I can’t login to the admin panel, which is an issue.
    The wp-admin login works with Twenty Twenty One theme.

    I used WordPress Toolkit to install WooCommerce.
    Also, there are a few bugs in the child theme, screenshots attached:
    Cart side widget is always visible and the contents are not RTL.

    Please use this direct link to add a product to the shopping cart for tests:
    https://www.abas10.co.il/?add-to-cart=11

    Thanks in advance!

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #330532

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I have managed to set the default twenty theme and I see the same problem, which means that the Basel theme does not cause this problem. Please rename the Plugins folder, then rename it again to deactivate them all, and then activate one by one to detect which one causes the problem.

    Best Regards

    #330686

    atsoolevy
    Customer

    Hi Elise,
    I made a short video to demonstrate the issue:
    https://www.abas10.co.il/wp-content/themes/basel-child/wp-admin.mp4

    #330691

    Hello,

    Please delete the Basel theme and upload again, most likely the file was damaged during the loading. As soon as you upload the theme, deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    Then activate the plugins one by one checking the issue, if the problem persists, contact us, please.

    Best Regards

    #330705

    atsoolevy
    Customer

    Hi Elise,

    How can I backup my settings first?
    Before deleting the theme.

    Thanks

    #330730

    atsoolevy
    Customer

    Hi Elise,

    Never mind.
    I found a way to export then import.
    Tried what you suggested, still doesn’t work.

    #330922

    Hello,

    Can you restore the version of the site from the backup before you installed the Basel?

    Best Regards

    #331221

    atsoolevy
    Customer

    Hi Elise,

    I am sorry, apparently it was a domain issue.
    In a different server, everything works well.

    However, can you please check the child theme about the RTL issue as described in the photos attached?

    Thank you!

    #331282

    Hello,

    Is RTL correct on the parent theme? If it is not, please remove all the custom CSS to a separate file and set any RTL language. If there are any problems, make the screen of them and send us with the page URL.

    If you have RTL problems with your custom CSS or with the child theme, it means part of the custom code influences and causes the problem, check and correct your custom.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.